James Mueller

Leads and mentors teams by actively engaging with associates through effective communication and feedback.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Monitored cash drawers in checkout stations to verify adequate cash supply.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Coordinated associate duties and communicated objectives to align with team goals.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Monitored cash drawers in checkout stations to verify adequate cash supply.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Help assist customers and manage employees through out the day. Deals with customer's complaints and technology support on cash registers and other equipment. CSM takes care of the front end of the store. This includes registers, customer service and all staff manning those areas.

Ensured smooth management of daily tasks, fostering positive feedback.

• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Trained team members on new hotel services and products to support promotional efforts.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.