James Muse
Product Manager
New Bedford,Massachusetts
Summary
I'm an experienced and results-driven Product Manager with a proven track record of success in solving complex problems and delivering high-impact solutions. I excel in ambiguous and challenging environments where I can leverage my ability to learn quickly, adapt to change, and make effective decisions based on user needs and pain points. I am skilled in leading cross-functional teams to identify, evaluate, and implement creative solutions that drive business results.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Product Manager
TrueCoach by xplor
Boston, MA
04.2022 - Current
- Led the development of a product strategy and roadmap that resulted in an increase of App Store rating from 2.5 stars to 4.7 stars
- Maintained $12M in annual revenue through product development and management
- Coordinated with four engineering teams to deliver innovative solutions that met customer needs
- Report directly to the General Manager and regularly interface with VP, SVP, and C-suite level stakeholders
Product Manager
Wayfair
Boston, MA
07.2018 - 04.2022
- Developed and implemented a replatforming strategy and 5Q roadmap that generated $263 million annually
- Implemented a new feature that increased product availability and directly contributed to a revenue increase of over $5M GRS over 2 years
- Scoped and implemented customer protection features that resulted in a savings of over $500K per month
- Oversaw the re-architecture of critical infrastructure that led to a 400% increase in platform stability and processing speed
- Rebuilt integration with Wayfair warehousing network, resulting in increased visibility and stability
- Developed and maintained a 18-month product vision/roadmap
Product Manager
FoodBAM
Waltham, MA
06.2015 - 06.2017
- Led the full software development life cycle of several key features, taking the product from 0 to 1
- Defined feature requirements through data analysis, customer interviews, internal stakeholder meetings, and collaboration with engineering
- Improved sprint velocity and reduced hotfixes by implementing improved regression testing procedures
- Managed the automation of over 60 hours of manual work per week
- Contributed industry knowledge, business objectives, and customer pain points to product roadmap prioritization and sprint planning meetings
Project Manager
Buyers Professional Realty
Mattapoisett, MA
06.2017 - 07.2018
- Implemented scrum-inspired planning and estimation practices that increased efficiency and reduced the number of blocked tasks
- Assisted in the recovery of over $200,000.00 through auditing and analysis
Education
B.A. - Economics
University of Massachusetts
Skills
Strategic planning
Product development
Negotiation
Staff Management
Corporate Communications
Client communication
Business planning
Research and trend analysis
Team Building
SQL
Scrum
JIRA
Certification
CSM
Timeline
Product Manager
TrueCoach by xplor
04.2022 - Current
Product Manager
Wayfair
07.2018 - 04.2022
Project Manager
Buyers Professional Realty
06.2017 - 07.2018
Product Manager
FoodBAM
06.2015 - 06.2017
B.A. - Economics
University of Massachusetts