Summary
Overview
Work History
Education
Skills
Certification
Timeline
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James Muse

Product Manager
New Bedford,Massachusetts

Summary

I'm an experienced and results-driven Product Manager with a proven track record of success in solving complex problems and delivering high-impact solutions. I excel in ambiguous and challenging environments where I can leverage my ability to learn quickly, adapt to change, and make effective decisions based on user needs and pain points. I am skilled in leading cross-functional teams to identify, evaluate, and implement creative solutions that drive business results.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Product Manager

TrueCoach by xplor
Boston, MA
04.2022 - Current
  • Led the development of a product strategy and roadmap that resulted in an increase of App Store rating from 2.5 stars to 4.7 stars
  • Maintained $12M in annual revenue through product development and management
  • Coordinated with four engineering teams to deliver innovative solutions that met customer needs
  • Report directly to the General Manager and regularly interface with VP, SVP, and C-suite level stakeholders

Product Manager

Wayfair
Boston, MA
07.2018 - 04.2022
  • Developed and implemented a replatforming strategy and 5Q roadmap that generated $263 million annually
  • Implemented a new feature that increased product availability and directly contributed to a revenue increase of over $5M GRS over 2 years
  • Scoped and implemented customer protection features that resulted in a savings of over $500K per month
  • Oversaw the re-architecture of critical infrastructure that led to a 400% increase in platform stability and processing speed
  • Rebuilt integration with Wayfair warehousing network, resulting in increased visibility and stability
  • Developed and maintained a 18-month product vision/roadmap

Product Manager

FoodBAM
Waltham, MA
06.2015 - 06.2017
  • Led the full software development life cycle of several key features, taking the product from 0 to 1
  • Defined feature requirements through data analysis, customer interviews, internal stakeholder meetings, and collaboration with engineering
  • Improved sprint velocity and reduced hotfixes by implementing improved regression testing procedures
  • Managed the automation of over 60 hours of manual work per week
  • Contributed industry knowledge, business objectives, and customer pain points to product roadmap prioritization and sprint planning meetings

Project Manager

Buyers Professional Realty
Mattapoisett, MA
06.2017 - 07.2018
  • Implemented scrum-inspired planning and estimation practices that increased efficiency and reduced the number of blocked tasks
  • Assisted in the recovery of over $200,000.00 through auditing and analysis

Education

B.A. - Economics

University of Massachusetts

Skills

Strategic planning

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Certification

CSM

Timeline

Product Manager

TrueCoach by xplor
04.2022 - Current

Product Manager

Wayfair
07.2018 - 04.2022

Project Manager

Buyers Professional Realty
06.2017 - 07.2018

Product Manager

FoodBAM
06.2015 - 06.2017

B.A. - Economics

University of Massachusetts

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James MuseProduct Manager