James Nee
Winthrop,MA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
Work History
Driver/Dispatcher
Big T And D Trucking
02.2006 - 07.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
Supervisor of Operations
Eagle Air Freight
03.2004 - 05.2021
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Associate of Science - Philosophy
Bunker Hill Community College
Charlestown, MA04.2009
Associate of Applied Science - Autobody Technology
Franklin Tec
Boston, MA06.2007
Skills
- Vehicle Dispatch
- Service Requests
- Physical Conditioning
- Ems Dispatch
- Delivery Support
- Schedule Coordination
- Speech Clarity
- Communication Equipment Operation
Timeline
Driver/Dispatcher
Big T And D Trucking
02.2006 - 07.2022
Supervisor of Operations
Eagle Air Freight
03.2004 - 05.2021
Associate of Science - Philosophy
Bunker Hill Community College
Associate of Applied Science - Autobody Technology
Franklin Tec
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