James Newman
Summary
Results-driven Advanced Technician with a strong focus on elevating customer experiences through technology. Known for diagnosing and resolving complex technical issues and streamlining service processes, contributing to improved client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
CT4 Advanced Technician
Xfinity Home
10.2018 - Current
- Installed and configured security systems for residential customers in designated areas.
- Diagnosed and resolved technical issues for home automation equipment, ensuring customer satisfaction through effective solutions.
- Conducted routine maintenance on devices to maintain optimal performance levels.
- Collaborated with team members to streamline customer service processes, enhancing overall client experience.
- Educated clients on system features and troubleshooting techniques, empowering them to utilize technology effectively.
- Assisted in managing inventory of installation tools and equipment.
- Documented service calls and updates accurately in company software.
Network Maintenance Technician Fill Inn
Xfinity
Avon, Colorado
11.2024 - 12.2024
- Performed routine maintenance on network equipment and systems.
- Diagnosed and resolved technical issues in network infrastructure.
- Monitored network performance to ensure optimal functionality.
- Documented maintenance procedures and troubleshooting steps for reference.
- Diagnosed and resolved complex network problems in a timely manner.
- Evaluated vendor products for compatibility with the current networking architecture. (Gypsum RFI-node re-cut in, construction review)
Education
BA - Fine Arts
Berklee College of Music
Boston, MA06-2027
Skills
- VPN and network security
- Network compliance standards
- Troubleshooting and efficiency
- Software and hardware proficiency
- XM2 and XMLens tools
- Watchtower and Scout applications
- OneSource and OneDrop systems
- UKG and Yeti software
- Microsoft Outlook
- Project coordination
- Technical documentation
- Attention to detail
Awards
Community Ambassador Award, 2021
Timeline
Network Maintenance Technician Fill Inn
Xfinity
11.2024 - 12.2024
CT4 Advanced Technician
Xfinity Home
10.2018 - Current
BA - Fine Arts
Berklee College of Music