Brandon Walker
Rome,Ga
Summary
Objective Work Resume Dynamic individual with hands-on experience in cable and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
Work History
Advanced Services Technician/ Ct4
Comcast
Rome, Ga
08.2015 - Current
- Diagnosed and resolved technical issues for residential and business customers.
- Installed and maintained cable, internet, and phone systems efficiently.
- Trained new technicians on equipment usage and troubleshooting techniques.
- Mentored junior technicians in best practices for equipment handling and safety protocols.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Diagnosed and resolved technical issues in residential and commercial systems.
Assistant Manager
Kangaroo Express
Cartersville, Ga
04.2012 - 08.2015
- Trained and mentored staff to enhance team performance and customer service skills.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Collaborated with management on promotional strategies to increase sales and customer engagement.
- Managed scheduling and staffing, ensuring adequate coverage during peak hours for optimal service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Led daily operations to ensure compliance with company policies and safety standards.
Technical Support for Crosslink Tax Software
Petz Enterprises inc.
Rome, GA
07.2010 - 01.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Rep.
Media Direct Contractor for Comcast
Cartersville Ga
04.2006 - 09.2010
- Conducted market research to identify new sales opportunities and enhance product offerings.
- Collaborated with team members to strategize on sales approaches and improve conversion rates.
- Analyzed sales data to identify trends, informing strategic decisions for future campaigns.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed and maintained strong customer relationships to enhance client satisfaction.
- Executed sales strategies to meet or exceed monthly and quarterly targets.
- Conducted product demonstrations, showcasing features and benefits to potential clients.
Education
Associate of Science - Computer Networking
ITT-Technical Institute
Kennesaw, GA03-2011
Skills
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Work Planning and Prioritization
- OSHA compliance
Timeline
Advanced Services Technician/ Ct4
Comcast
08.2015 - Current
Assistant Manager
Kangaroo Express
04.2012 - 08.2015
Technical Support for Crosslink Tax Software
Petz Enterprises inc.
07.2010 - 01.2014
Sales Rep.
Media Direct Contractor for Comcast
04.2006 - 09.2010
Associate of Science - Computer Networking
ITT-Technical Institute