Mack Burries Jr
Clinton Township,MI
Summary
Profess Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills.
Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
CT4 Advanced XH Service Technician
Comcast
12.2006 - Current
- Adhered to safety protocols and policies pertaining to tool handling, ladder handling, climbing safety, crawl space and attic safety to reduce workplace hazards.
- Diagnosed and troubleshot problems with Internet, cable tv, Comcast digital voice and XFinity Home Security, repairing, and restoring services to peak performance.
- Effectively communicated technical information to non-technical customers, ensuring proper understanding and utilization of equipment and service features.
- Work well as a team on projects with other technicians Such as red node, storm clean up replacing drops and refilling and maintaining generators, MDU rewires, leakage and tandem tech installation.
- Enhanced customer retention skills by thoroughly troubleshooting and repairing corporate escalations and multi-repeats with great communication skills and a commitment to addressing customer concerns promptly.
Water Systems Sr Mechanic
Detroit Water And Sewerage Department
04.1994 - 11.2006
- Lead a crew of up to 13 employees installing, repairing, replacing and maintaining various water systems piping and components including but not limited to water mains from 6" to 120" inch, sewers and storm drains of all sizes, various types of fire hydrants, gate valves, air valves and blow offs.
- Conducted commercial and residential sewer systems investigations.
- Cleaned and maintained water reservoirs and settling basins at the various water treatment plants around the metro Detroit area.
- Read and interpreted water systems and sewer systems maps and blueprints. Build and install shafts and supports for deep underground digging and conducted confined space entry reports and utilized various safety equipment and precautions.
Education
No Degree - Electricity Construction
A Philip Randolph Career And Technical Center
17101 Hubbell St., Detroit, Michigan 48235High School Diploma -
Edwin C. Denby High School
12800 Kelley Rd, Detroit, MI 48224Skills
- Advanced Installation and Repair
- Attention to Detail
- Diagnostics skill
- Problem and Issue Resolution
- Punctual and Reliable
- Advanced Troubleshooting ability
- Outstanding Customer Service
- Professional and Courteous
Timeline
CT4 Advanced XH Service Technician
Comcast
12.2006 - Current
Water Systems Sr Mechanic
Detroit Water And Sewerage Department
04.1994 - 11.2006
No Degree - Electricity Construction
A Philip Randolph Career And Technical Center
High School Diploma -
Edwin C. Denby High School