James Nguyen
Lawrenceville
Summary
Hello, I'm James Nguyen have been a server under a decade while worked a hand full of restaurants with each been over a year. In the workplace I am most capable of working very well in an environment with high-volume dining. Skilled in multi-tasking and organizing, consistently meeting performance while ensuring timely delivery of orders and outstanding customer satisfaction. I believe being a team player ensures smooth operations through excellent communication and problem-solving skills creating a welcoming work atmosphere.
Overview
7
7
years of professional experience
Work History
Server
Chai Yo Thai Cuisine
Buckhead, GA
07.2023 - 08.2024
- Recommended menu items to guests based on preferences, increasing sales opportunities.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Breakers KBBQ
Duluth, GA
11.2020 - 06.2023
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall workflow.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Resolved customer complaints promptly, enhancing guest experience and loyalty.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Trained new servers on menu items and service standards, improving team performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Bartender
Iron Age Korean Steak House
Atlanta, GA
03.2022 - 04.2023
- Created innovative cocktail recipes to enhance customer experience and elevate bar offerings.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Trained new staff on beverage preparation techniques and customer service standards.
- Provided exceptional customer service, resolving complaints efficiently and maintaining satisfaction levels.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Server
Sri Thai
Duluth, GA
10.2017 - 12.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Delivered exceptional customer service in fast-paced dining environment.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Improved customer satisfaction with quick and accurate order taking.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Education
Associate of Science - Nursing Science
Gwinnett College
GA05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Hospitality service expertise
- Professional appearance
- Menu memorization
- Team collaboration
- Service prioritization
- High volume dining
- Order accuracy
- Multitasking and organization
- Point of sale (POS) system operations
- Team player
- Warm and friendly
- Adaptable and flexible
- Excellent communication
Languages
Spanish
Limited Working
Korean
Professional Working
Vietnamese
Professional Working
French
Limited Working
Timeline
Server
Chai Yo Thai Cuisine
07.2023 - 08.2024
Bartender
Iron Age Korean Steak House
03.2022 - 04.2023
Server
Breakers KBBQ
11.2020 - 06.2023
Server
Sri Thai
10.2017 - 12.2019
Associate of Science - Nursing Science
Gwinnett College