Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

James Norris

St Louis,MO

Summary

Dynamic and reliable driver with a clean driving record and extensive experience at Advanced Auto Parts. Proven ability to ensure timely deliveries while maintaining high customer satisfaction through effective communication and route planning. Strong organizational skills and a commitment to safety enhance operational efficiency and foster trust with clients.

Overview

36
36
years of professional experience

Work History

Driver

Advanced Auto Parts
11.2018 - 11.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Collector

Financial Asset Management Corporation
10.2006 - 01.2008
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Evaluated, researched and resolved discrepancies.
  • Trained new team members on scripts, company services, and collection strategies.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.

Collector

Client Services Inc.
10.1998 - 06.2006
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Trained new team members on scripts, company services, and collection strategies.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Evaluated, researched and resolved discrepancies.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
  • Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
  • Enhanced company reputation by professionally handling sensitive financial matters.
  • Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Utilized various software programs to efficiently manage account information and track progress towards collection goals.
  • Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Entered client details and notes into system for interdepartmental access and review.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Used skip tracing and other techniques to locate debtors.
  • Processed payments and applied to customer balances.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Negotiated to collect balance in full.
  • Performed detailed account audits to identify discrepancies or inconsistencies that may have been hindering the collections process.
  • Increased recovery rates with consistent follow-up on overdue accounts.
  • Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
  • Proactively identified opportunities for improvements in the collections process, sharing insights and suggestions with management to support continuous growth and development.

Cashier

Schnucks
06.1998 - 09.1998
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Maritz
01.1998 - 06.1998
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Telemarketer

Blue Horseshoe
01.1990 - 10.1993
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.

Soldier

US Army
08.1989 - 07.1993
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Secured and protected military property, assets, and personnel.
  • Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
  • Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
  • Relayed crucial information and coordinated operations using radio communications equipment.
  • Operated and maintained armored vehicles.
  • Maintained required level of proficiency in use of firearms.
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Gave individual evaluations based on fitness and combat readiness.

Bagger

National
06.1986 - 01.1990
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Bagged customer purchases while paying mind to industry best practices.
  • Returned unwanted merchandise and retrieved specially requested products.
  • Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
  • Assisted with backroom duties by unloading deliveries and stocking shelves.
  • Answered customer inquiries and provided product guidance.
  • Contributed to positive work culture through effective communication and collaboration with coworkers.
  • Assisted customers by escorting and placing grocery bags in vehicles.
  • Supported cashier duties, expediting transactions and minimizing wait times for customers.
  • Provided excellent customer service by addressing inquiries and assisting with locating products.
  • Communicated with cashiers and customers to learn about bagging needs.
  • Provided product knowledge to help customers select best products.
  • Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.
  • Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.
  • Streamlined bagging process, organizing items to maximize bag space and reduce waste.
  • Followed safety protocols to prevent accidents and injuries.
  • Streamlined checkout process by quickly scanning items and applying proper discounts.
  • Responded promptly to requests for carryout assistance, providing exceptional service for elderly or disabled customers.
  • Improved efficiency, adapting bagging techniques based on item shapes and sizes.
  • Ensured customer satisfaction by accurately bagging groceries according to their type and fragility.
  • Contributed to team meetings with feedback on improving bagging process and customer interaction.
  • Contributed to loss prevention efforts by being observant of suspicious activities and reporting them to management.
  • Supported inventory management, assisting in restocking shelves during downtime.
  • Fostered helpful atmosphere, answering customer questions regarding product location and store services.
  • Facilitated smooth checkout process, coordinating with cashiers to address any issues promptly.
  • Enhanced store cleanliness, regularly clearing checkouts and disposing of trash and debris.
  • Enhanced team morale by maintaining positive attitude and assisting colleagues during peak times.
  • Improved checkout efficiency, bagging items swiftly while maintaining order and care.
  • Reduced customer wait times by quickly adapting to different cashier speeds and customer volumes.
  • Enhanced customer experience by engaging in polite and friendly conversations during checkout.
  • Maintained high level of personal hygiene and cleanliness, contributing to positive shopping environment.
  • Promoted recycling initiatives, encouraging customers to opt for reusable bags.
  • Increased safety by promptly cleaning spills and alerting staff to potential hazards.
  • Placed items into bags, boxes or other containers.
  • Minimized bag usage, correctly assessing number of bags needed for each transaction.
  • Supported special promotions by preparing promotional materials and bag inserts.
  • Assisted customers to their vehicles with heavy or bulky items, ensuring high level of customer service.
  • Weighed packaged items to calculate total weight.
  • Inspected items for defects and damage.
  • Counted items to verify accuracy of orders.
  • Loaded items onto conveyor belts and pallets.
  • Assisted in reducing shopping cart congestion, organizing carts in parking lot and store entrance.

Education

Associate of Applied Science - Legal Studies

Saint Louis Community College
St. Louis, MO
12-2025

Graduate Certificate - International Studies

University of Missouri St. Louis
St Louis, MO
05-2018

Bachelor of Arts - Political Science

University of Missouri St. Louis
St. Louis, Mo
12-2016

Associate of Arts - International Studies

Saint Louis Community College
St. Louis, MO
12-2014

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Punctual and reliable
  • Safe driving practices
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Loading and unloading
  • Traffic law observation
  • Analytical thinking
  • Interpersonal communication
  • Task prioritization
  • Reliability
  • Active listening
  • Decision-making
  • Cargo loading
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Accident reporting
  • Written communication
  • Vehicle maintenance and repair
  • Multitasking
  • Transportation regulations
  • Passenger safety
  • Excellent communication
  • Problem-solving abilities
  • Effective communication
  • Teamwork and collaboration
  • Interpersonal skills
  • Self motivation
  • Multitasking Abilities
  • Continuous improvement
  • Load securing
  • Passenger guidance
  • Safe driving techniques
  • Daily logging
  • Confidentiality
  • Passenger support
  • Driving and transportation
  • Maintenance and repair
  • Delivery pickup
  • Load monitoring
  • Basic vehicle maintenance
  • Emergency response
  • Patience and tact
  • Traffic laws
  • Physical stamina
  • Map reading
  • Verbal and written communication
  • Friendly and outgoing
  • Account penetration
  • Revenue generation
  • Conflict resolution
  • Attention to detail
  • Appointment scheduling
  • Customer rapport
  • Route determination
  • Order picking and processing
  • Heavy lifting
  • Schedule management
  • Accident prevention
  • Relationship building
  • Inclement weather driving
  • Equipment operation
  • Commercial driving
  • Vehicle maintenance
  • Transportation
  • Route management
  • Vehicle inspections
  • Navigational systems and GPS
  • Driving in adverse conditions
  • Route planning
  • Safety management
  • Vehicle inspection
  • Defensive driving
  • Safety protocols
  • Problem-solving

Languages

Russian
Elementary
English
Native or Bilingual

Timeline

Driver

Advanced Auto Parts
11.2018 - 11.2022

Collector

Financial Asset Management Corporation
10.2006 - 01.2008

Collector

Client Services Inc.
10.1998 - 06.2006

Cashier

Schnucks
06.1998 - 09.1998

Customer Service Representative

Maritz
01.1998 - 06.1998

Telemarketer

Blue Horseshoe
01.1990 - 10.1993

Soldier

US Army
08.1989 - 07.1993

Bagger

National
06.1986 - 01.1990

Associate of Applied Science - Legal Studies

Saint Louis Community College

Graduate Certificate - International Studies

University of Missouri St. Louis

Bachelor of Arts - Political Science

University of Missouri St. Louis

Associate of Arts - International Studies

Saint Louis Community College

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