James O'Connell
Richmond,Virginia
Summary
Detail-oriented real estate professional with experience managing contracts, coordinating closings, and supporting high volume transactions. Skilled in CRM systems, document compliance, scheduling, and ensuring smooth communication between buyers, sellers, lenders, and agents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Coldwell Banker Avenues
Richmond, VA
05.2024 - Current
- Coordinated inspections, appraisals, and closings to ensure timely completion.
- Prepared and reviewed contracts, addenda, and disclosures for compliance.
- Maintained transaction files in MLS and CRM systems.
- Communicated deadlines and requirements to clients, lenders, attorneys, and vendors.
Account Manager
Pereus Marketing
Richmond, VA
08.2023 - 05.2024
- Coordinated multiple client proposals, campaigns, documentation, and ensured timely execution while managing competing deadlines.
- Tracked project timelines and milestones using CRM tools, preventing delays and ensuring smooth execution.
- Exceeded sales goals by tailoring solutions and strengthening client relationships.
- Worked cross functionally to resolve issues and improve customer satisfaction.
Bartender
Magnolia Tequila Bar
Richmond, VA
08.2022 - 05.2023
- Provided high level customer service in a fast-paced setting.
- Developed strong interpersonal and conflict-resolution skills.
- Built rapport with a diverse clientele and managed peak traffic professionally.
Internet Sales Manager
Nissan
Richmond, VA
12.2021 - 08.2022
- Managed online leads and scheduled in-person appointments.
- Partnered with marketing to improve lead conversion rates.
- Guided customers through purchase and financing processes.
Sales Representative
CarMax
Richmond, VA
05.2021 - 12.2021
- Delivered consistent sales results in a competitive retail environment.
- Built long term customer relationships, generating referrals.
- Balanced customer service with high-performance sales strategies.
Customer Service Lead
Dick's Sporting Goods
Midlothian, VA
05.2016 - 05.2019
- Supervised front end operations and trained new team members.
- Resolved escalated service issues to maintain customer satisfaction.
- Ensured smooth daily operations in a high-traffic retail setting.
Education
High School Diploma -
Midlothian High School
Midlothian, VA05-2019
Bachelor - Marketing Coursework
James Madison University
Skills
- Real Estate Sales
- Contract & Compliance Management
- Transaction Coordination
- Deadline Tracking
- Document Review & Processing
- Client Relationship Management
- Online Marketing & Advertising
- CRM & Transaction Management Software
- Cross Functional Communication
- Negotiation & Conflict Resolution
Certification
Real Estate Salesperson, Virginia, Active
Technology And Tools
- MLS: Bright MLS, CVR MLS
- CRMs: Follow Up Boss, Salesforce
- Platforms: Zillow, Realtor.com, Trulia
- Productivity: Microsoft Office, Google Workspace
- Marketing: Canva, Social Media Advertising
Accomplishments
- Closed multiple real estate transactions and built a growing referral network.
- Consistently exceeded revenue goals in real estate, automotive, and marketing roles.
- Recognized for exceptional client service and proactive communication.
- Developed strong customer loyalty across various industries.
Timeline
Real Estate Agent
Coldwell Banker Avenues
05.2024 - Current
Account Manager
Pereus Marketing
08.2023 - 05.2024
Bartender
Magnolia Tequila Bar
08.2022 - 05.2023
Internet Sales Manager
Nissan
12.2021 - 08.2022
Sales Representative
CarMax
05.2021 - 12.2021
Customer Service Lead
Dick's Sporting Goods
05.2016 - 05.2019
High School Diploma -
Midlothian High School
Bachelor - Marketing Coursework
James Madison University