James Oleson
Denver,CO
Summary
Experienced operations supervisor with a track record of leading high-performing teams, streamlining daily operations, and delivering outstanding customer service. I thrive in fast-paced environments where quick thinking, clear communication, and strong leadership make a real impact. With a sharp focus on safety, efficiency, and problem-solving, I take pride in creating smooth, reliable operations. I'm now excited to bring these strengths into a new opportunity. One that allows me to grow, take on fresh challenges, and continue building my skills in a field where I can make a meaningful contribution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Station Supervisor & Assistant General Manager
American Airlines
Santa Barbara, CA
06.2022 - 04.2025
- Directed ground operations staff to ensure smooth check-in, gate operations, and baggage handling, enhancing overall customer service and operational efficiency.
- Consistently met strict deadlines for reports and audits, ensuring accuracy and compliance with organizational and regulatory requirements.
- Worked in a fast-paced environment, consistently finding solutions and overcoming adversity to maintain operational excellence.
- Managed inventory, supplies, and STORES operations, including receiving, storing, and distributing materials, to support aircraft maintenance and ensure timely availability of resources.
- Led corrective action plans following incidents, fostering a culture of safety and continuous improvement.
- Managed comprehensive staff training, including hiring and performance evaluations, to strengthen team capabilities and service quality.
- Improved station performance significantly, elevating the station score to an A rating through strategic leadership and operational oversight.
- Spearheaded safety and security protocols as Ground Security Coordinator, ensuring compliance with all regulatory standards.
Valet & Events Operations Manager
Signature Parking
Santa Barbara, CA
09.2015 - 06.2022
- Managed valet operations for restaurants, high-end hotels, and private events, ensuring efficient service and exceptional guest experiences.
- Trained employees in operational procedures and company policies, while overseeing cash management processes, including ticketing validation, revenue reconciliation, and shift reporting.
- Directed logistics operations by coordinating vendors, assigning roles, managing payroll, and optimizing costs for seamless execution of events.
- Maintained accurate records of transactions, collaborated with diverse teams, and resolved product- and service-related issues effectively.
- Interacted with high-profile clientele, demonstrating discretion, professionalism, and attention to detail in every interaction.
Skills
- Operations Oversight
- Time Critical Operations
- Airline & Transportation Operations
- Process Improvement & Conflict Resoluton
- Team Leadership & Staff Development
- Quality Service & Operational Efficiency
- Budget Planning & Cost Optimization
- Problem Solving & Decision Making
Certification
- OSHA Certified Environmental Coordinator & DOT HazMat Certified
- Certified Leadership Professional
- Microsoft Excel Certification
- GED & AA in Business Economics
Timeline
Station Supervisor & Assistant General Manager
American Airlines
06.2022 - 04.2025
Valet & Events Operations Manager
Signature Parking
09.2015 - 06.2022