James OSullivan
Glenview,IL
Summary
Seasoned Ally Claim Specialist with excellent planning and problem solving abilities. Offering four years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mechanical Claims Specialist
Ally
Itasca
03.2020 - Current
- Effectively connect with repair facilities for adjudication of claims
- Respond to incoming calls from repair facilities, financial institutions, and customers.
Field Claims Specialists
Ally
Itasca
03.2020 - Current
- Prepare estimates and reach agreed prices for repairs on insured vehicles
- Handle additional repair orders and special assignments for the claim offices.
Referral Specialist
Ally
Itasca
03.2020 - Current
- Review, authorize, and pay claims submitted by dealers
- Provide coaching and feedback on the proper procedures for processing claim through the Vehicle Protection Center.
Job Site Manager
Sullbuilt
Niles
05.2011 - 01.2020
- Organized and managed teams from 2-5 people, assigned them to tasks based on their strengths
- Signed for deliveries and addressed any customer interactions.
Carpenter
Sullbuilt
Niles
05.2011 - 01.2020
- Built and remodeled houses to architect's specification dictated on the blueprint
- Trimmed houses to customers specification.
Job Site Manager
Flying Geese Construction
Park Ridge
05.2018 - 08.2018
- Organized and managed teams from 2-5 people, assigned them to tasks based on their strengths
- Signed for deliveries and addressed any customer interactions.
Carpenter
Flying Geese Construction
Park Ridge
05.2018 - 08.2018
- Built and remodeled houses to architect's specification dictated on the blueprint
- Trimmed houses to customers specification.
Education
Bachelor Applied Science - Automotive Technology
Southern Illinois University
12.2019
Skills
- Vale physical damage training
- Employee Communication
- Customer Service
- Sales/Negotiation
- Microsoft Office Skills
- Call Center Transactions
- Claim Negotiation
- Policy Coverage Expertise
- Decision-Making
- Claims Review
Certification
MAC certified in automotive A/C diagnosis and repair
Timeline
Mechanical Claims Specialist
Ally
03.2020 - Current
Field Claims Specialists
Ally
03.2020 - Current
Referral Specialist
Ally
03.2020 - Current
Job Site Manager
Flying Geese Construction
05.2018 - 08.2018
Carpenter
Flying Geese Construction
05.2018 - 08.2018
Job Site Manager
Sullbuilt
05.2011 - 01.2020
Carpenter
Sullbuilt
05.2011 - 01.2020
Bachelor Applied Science - Automotive Technology
Southern Illinois University