Sheryl Herbst

• Processed and evaluated insurance claims to determine eligibility and coverage within policy guidelines.
• Communicated with clients to gather necessary information for claim processing and resolution.
• Collaborated with underwriting and fraud investigation teams to ensure compliance and mitigate risks.
• Reviewed documentation for accuracy, ensuring timely payments and adherence to regulatory standards.

Worked with insurance companies on hail claims as well as scheduling customers and finalizing insurance claims.

• Responsible for 9 adjusters in claims service department and meeting their goals as well as coaching and mentoring them for quality and future advancement in the company. Assisted in new hire training and yearly performance reviews. Responsible for termination due to misconduct. Led team meetings and wrote up QARS.

• Reviewed photos and estimates for compliance and accuracy. Assisted in writing estimates when needed. Processed claims and conducted total loss evaluations. Supported a team of 6-10 appraisers.

• Developed targeted training program for wounded warriors to facilitate certification and enhance career readiness.

• Assisted in establishing a disaster response network with major insurance companies to facilitate claims for hail damage and foster positive relationships. Supported the organization of a call center to efficiently manage appointment setting for drive-in catastrophe lines.

• Oversaw assignment of auto claims to independent appraisers nationwide. Conducted audits of estimates to verify compliance with insurance company standards.

• Assisted shops with negotiating estimates to achieve better outcomes and reduce losses. Supported investigation processes and resolution of auto claims until finalized. Helped insurance customers from initial notice of loss to resolution of their auto claims.

• Assisted with preparing estimates for auto insurance claims. Supported high KPI scores with insurance partners on preferred programs. Managed office operations for accounts receivable and payable. Facilitated training for office staff and new estimators.