James Pass
Fortson,GA
Summary
Experienced service manager with strength in automotive diagnostics, repair estimating, and service scheduling. Known for shop management, warranty compliance, and customer relationship management that keeps repairs moving and customers informed.
Overview
8
8
years of professional experience
Work History
Service Manager
Transmission Plus Automotive Services
COLUMBUS, Georgia
09.2018 - Current
- Managed service staff to enhance customer satisfaction and uphold company policies.
- Resolved customer complaints in a timely manner.
- Cultivated strong relationships with customers, vendors, and suppliers to support service operations.
- Coordinated transmission repair orders and optimized shop flow for customer vehicles.
- Set up inspections, diagnostics, and technician assignments across daily service bays.
- Prepared repair estimates and discussed recommended services with customers.
- Communicated customer concerns to technicians and tracked repair progress.
- Resolved service issues and maintained clear records for automotive repair files.
- Trained staff on customer service, scheduling, and transmission shop procedures.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Collaborated with customers to offer solutions to service needs.
Education
Associate of Applied Science - Automotive Technology
Columbus Technical College
Columbus, GA05-2013
Skills
- Automotive diagnostics
- Repair estimation
- Service scheduling
- Shop management
- Warranty compliance
- Inventory management
- Customer relationship management
Timeline
Service Manager
Transmission Plus Automotive Services
09.2018 - Current
Associate of Applied Science - Automotive Technology
Columbus Technical College