James Pichichero
Cincinnati
Summary
Goal-oriented sales consultant with strong communication and negotiation skills. Excels in consultative sales, consistently exceeding goals by leveraging extensive knowledge of products gained from a decade of experience in the field. Adheres to a well-crafted sales process that focuses on minimizing customer objections and providing solutions to drive loyalty, retention and revenue.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Topline Heating Cooling Plumbing & Electric
10.2025 - Current
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Set and achieved company defined sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
Sales Consultant
Mad City Windows
04.2025 - 10.2025
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Negotiated prices, terms of sales and service agreements.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
HVAC Technician
Tom Drexler Plumbing, Air And Electric
10.2023 - 04.2025
- Traveled to job sites for both scheduled and emergency appointments.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired, replaced and serviced residential HVAC equipment, components, and wiring.
- Worked overtime, holidays and weekends to accommodate company needs.
HVAC Technician
Clark Heating and Air
03.2020 - 10.2023
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Repaired and maintained residential heating, air conditioning and refrigeration systems.
- Optimized performance by balancing systems and calibrating controls.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
HVAC Technician
One Hour Heating & Air Conditioning
01.2019 - 03.2020
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Repaired and maintained residential heating, air conditioning and refrigeration systems.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Kept accurate records of work activities, time, materials and faults on work orders.
Education
EPA 608 Certification - HVAC
Fortis College
Cincinnati, OH05-2015
NATE Certification - HVAC
Fortis College
Cincinnati, OH05-2015
Skills
- Sales analysis
- Consultative sales
- Persuasive communication
- Negotiation tactics
- Effective objection resolution
- Sales strategies
- Customer relationship management
- Effective closing strategies
- Exceeds sales goals
Timeline
Sales Consultant
Topline Heating Cooling Plumbing & Electric
10.2025 - Current
Sales Consultant
Mad City Windows
04.2025 - 10.2025
HVAC Technician
Tom Drexler Plumbing, Air And Electric
10.2023 - 04.2025
HVAC Technician
Clark Heating and Air
03.2020 - 10.2023
HVAC Technician
One Hour Heating & Air Conditioning
01.2019 - 03.2020
EPA 608 Certification - HVAC
Fortis College
NATE Certification - HVAC
Fortis College