James Pittman
Oxon Hill,MD
Summary
Help Desk Technician Experienced in providing technical support and troubleshooting for end-users, utilizing problem-solving skills to efficiently diagnose and resolve issues. Track record of effective communication and exceptional customer service. Help Desk professional known for efficiently and effectively resolving technical issues. Strong focus on team collaboration and achieving results, earning a reputation for delivering optimal outcomes. Proficient in troubleshooting, customer support, and adapting to changing needs. Solid experience in providing technical support and resolving IT issues. Adept at network management, software installation, and ensuring reliability and adaptability in dynamic environments. Excel in customer service, communication, and problem-solving. Well-equipped with technical expertise and a proactive approach to tackle any challenge that comes my way.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cognizant Technology
Jsan Consulting (sub-contractor Cognizant Technologies)
Oxon Hill, MD
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Dedicated to ongoing personal and professional development.
Patient Transport
Medstar Georgetown University Hospital
Washington, DC
01.2024 - Current
- Assisted in training new Patient Transport Assistants, sharing knowledge and expertise on best practices.
- Ensured accurate documentation of patient transport details, contributing to a streamlined process for all involved parties.
- Developed strong relationships with hospital staff members across departments, fostering an environment conducive to seamless interdepartmental collaboration in regard to patient transport matters.
- Facilitated smoother discharge processes by efficiently organizing patient transport home.
Computer Repair Technician
Freelance
Oxon Hill, MD
01.2024 - Current
- Assisted in training new Patient Transport Assistants, sharing knowledge and expertise on best practices.
- Ensured accurate documentation of patient transport details, contributing to a streamlined process for all involved parties.
- Developed strong relationships with hospital staff members across departments, fostering an environment conducive to seamless interdepartmental collaboration in regard to patient transport matters.
- Facilitated smoother discharge processes by efficiently organizing patient transport home.
Concierge
Virtual Concierge
Washington, DC
09.2013 - 11.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Supervisor/Clerical
Capital Services Surveillance
Oxon Hill, MD
11.2013 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
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Alison Online Training
Hyattsville, MDHigh School - undefined
Woodrow Wilson Senior High School
Washington, DCSkills
- Systematic Hardware Problem Solving
- Software Issue Resolution
- System Configuration
- PC Assembly Expertise
- Remote Support
- Hardware Repair
- Hardware and Software Support
- Computer skills
- Technical Troubleshooting Assistance
- Customer Support System Coordination
- Customer Engagement
Certification
- CompTIA A+
- Driver's License
Timeline
Cognizant Technology
Jsan Consulting (sub-contractor Cognizant Technologies)
05.2025 - Current
Patient Transport
Medstar Georgetown University Hospital
01.2024 - Current
Computer Repair Technician
Freelance
01.2024 - Current
Supervisor/Clerical
Capital Services Surveillance
11.2013 - 12.2022
Concierge
Virtual Concierge
09.2013 - 11.2023
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Alison Online Training
High School - undefined
Woodrow Wilson Senior High School