Mariela Pinedo
Los Angeles,CA
Summary
Detail-oriented IT Technician with a strong background in troubleshooting and system maintenance. Proven ability to enhance operational efficiency through the implementation of innovative solutions. Committed to continuous professional development and contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Information Technology Technician
Staffing Partners LLC
Glendale
10.2018 - Current
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Utilized active directory to reset user passwords for employees.
- Resolved and maintained workstation issues related to upgrades, software and hardware failures.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Evaluated software or hardware to recommend improvements or upgrades.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Assisted with the development of disaster recovery plans for critical systems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Implemented security fixes, operating system patches and antivirus software.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Performed data backups on a regular basis to ensure business continuity.
- Maintained an inventory of IT equipment and software licenses.
- Developed training materials for end users on topics such as basic computer usage or application features.
- Supported the installation of operating systems including Windows 7, 8, 10 and Linux distributions.
- Researched and explored new equipment and techniques to improve processes.
- Maintained positive working relationship with fellow staff and management.
- Installed and configured various hardware components such as printers, scanners, and computers.
- Created user accounts within Active Directory and granted appropriate permissions to access resources.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Performed routine maintenance tasks such as disk defragmentation or virus scans.
- Provided technical support to users via phone, email, or in-person visits.
- Investigated incidents involving unauthorized access attempts or malicious code infections.
- Provided assistance in the setup of audio-visual equipment for meetings or conferences.
- Troubleshot and replaced hardware components, hard drives, memory and network cards.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Medication Aide Supervisor for Night Shift
Kirkwood Orange
Orange , CA
11.2017 - 11.2018
- Maintained medication stock and cleaned patient rooms and equipment.
- Assisted patients with personal care to alleviate burden on family members.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team.
- Verified patient information and documented medication administration accurately in patient charts.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted patients with activities of daily living such as bathing, dressing and grooming.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Participated in team meetings to discuss patient care and medication management strategies.
- Promoted clean and sanitary environment by maintaining department equipment.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Monitored patients for adverse reactions to medications and reported findings to healthcare professionals.
- Utilized electronic health record systems for entering medication orders and patient information.
- Answered patient call signals and signal lights to determine patients' needs.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Maintained accurate medication records for each patient.
Education
High School Diploma -
John C Fremont High School
Los Angeles, CA06-2008
Some College (No Degree) - Medical Assistant
Everest College
Alhambra, CASkills
- Systematic Hardware Problem Solving
- Software installation
- Server management
- Data backup
- Active Directory management
- Technical support
Timeline
Information Technology Technician
Staffing Partners LLC
10.2018 - Current
Medication Aide Supervisor for Night Shift
Kirkwood Orange
11.2017 - 11.2018
High School Diploma -
John C Fremont High School
Some College (No Degree) - Medical Assistant
Everest College
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