Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Kimberley Horowitz

Jim Thorpe,PA

Summary

To obtain a management position in the Computer Technology Field. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Information Technology Technician

Allentown School District
12.2008 - Current
  • History of improving communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
  • Detect and correct problems with printers, copiers and other peripheral devices.
  • Contribute to cost savings initiatives by identifying opportunities for hardware and software consolidation without compromising system performance or reliability.
  • Consistently provide user satisfaction by focusing on prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
  • Collaborate with cross-functional teams to successfully complete large-scale IT projects within established deadlines.
  • Conduct regular audits of IT equipment inventory (currently handle 6000 devices), ensuring accurate documentation of assets and timely replacement or disposal as needed.
  • Answer and triage requests for assistance in order to provide top-notch support.
  • Install, configure and maintain computer systems and network connections.

Owner/Project Manager

KH Horowitz Technical Consultants, Inc.
07.2004 - 12.2008
  • Hired and trained personnel.
  • Ensured the budgets were met for each project.
  • Coordinated and supervised technical projects for the Allentown School District.
  • Projects included: installing new computers and operating systems, updated software, repaired desktops, laptops projectors, printers..etc as well as cleaned all devices at each of the Allentown School District buildings.

Education

Associate of Arts - General Studies

Lehigh County Community College
Schnecksville, PA
06.2014

Academic Degree -

Jim Thorpe High School
Jim Thorpe, PA
05.2000

Skills

  • End-user support
  • IT Asset Management
  • Customer Communication and Empathy
  • Teamwork and Collaboration
  • Problem-Solving
  • Technical Troubleshooting
  • Hardware and Software Repair
  • Highly Professional
  • Tracking and Documentation
  • Project Coordination
  • Incident Management

Hobbies and Interests

  • Computers
  • Hiking
  • Fishing
  • Camping
  • Music

Timeline

Information Technology Technician

Allentown School District
12.2008 - Current

Owner/Project Manager

KH Horowitz Technical Consultants, Inc.
07.2004 - 12.2008

Associate of Arts - General Studies

Lehigh County Community College

Academic Degree -

Jim Thorpe High School

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Kimberley Horowitz