James Plumb

• Delivered product information and efficiently resolved customer inquiries, enhancing customer satisfaction.
• Partnered with sales team to create and execute customer engagement strategies, increasing client retention.
• Achieved an average of 2,200 PVR with 40% VSC, 35% maintenance, and 31% gap.

• Managed daily contract submissions to financial institutions, securing average funding turnaround of two days.
• Collaborated with sales and management teams to enhance conversion rates on sales opportunities.
• Maintained positive customer experience, achieving average 1,750 PVR and 1.35 PPU.

• Closed sales transactions and offered finance options as Sales and Business Manager.
• Ranked in top three for warranty penetration (VSC) across 80 ABG stores monthly.
• Built strong customer service relationships, contributing to high CSI scores.

• Managed sales staff, enhancing customer satisfaction index and certified pre-owned volume
• Guided sales staff to increase finance PVR
• Established consistent badging and pricing systems for vehicle inventory, streamlining sales process

Started auto sales career in 2005 at Coggin Honda. After training was promoted to Business manager at Coggin Acura 2010 through 2012. Promoted to Business Manager at Mercedes Benz of Ft Pierce in 2012 through 2015

• Managed sales and business operations as Business Manager and Sales Manager, driving team performance and customer satisfaction.
• Achieved over 40% VSC penetration and processed 125 deals in one month as sole Business Manager, ensuring consistent CSI scores year to year.
• Coggin Honda: Maintained 98% CSI for the five years with Honda. - Developed in-depth product knowledge resulting in increased sales volume year to year.