James Polk
Phoenix,AZ
Summary
Adept at bridging language barriers, I excelled at Cyracom International as a Spanish Interpreter, ensuring accurate, culturally sensitive interpretations between English and Spanish. Leveraging fluency in both languages and exceptional cross-cultural communication, I enhanced client satisfaction and confidentiality in diverse settings, from medical to legal, showcasing notable customer service expertise and ethical professionalism.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Spanish Interpreter
Cyracom International
Phoenix, AZ
09.2022 - Current
- Provided accurate and culturally relevant interpretation between Spanish and English during medical appointments for non-English speaking patients.
- Enhanced accessibility of financial services for Spanish-speaking clients by interpreting during consultations and transactions.
- Upheld original emotion, tone, context and content of original messages.
- Supported human resources departments by facilitating bilingual interviews and training sessions for Spanish-speaking employees.
- Facilitated communication between Spanish speaking individuals and English speaking organizations.
- Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
- Adhered to ethical codes protecting information confidentiality.
- Provided real-time interpretation services for emergency responders during incidents involving Spanish-speaking individuals.
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
- Coordinated with mental health professionals to offer interpretation services for therapy sessions involving Spanish-speaking clients.
- Supported law enforcement and legal professionals by providing interpretation during interviews, investigations, and court proceedings.
- Interpreted phone conversations between people who spoke different languages fluently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Biblical Studies
Ebenezer Bible Institute
Hermosillo, Sonora, Mexico05-2023
Skills
- Fluent spanish
- Telephone interpreting
- Fluent english
- Note-taking techniques
- Language proficiency testing
- Customer service expertise
- Cross-cultural communication
- Interpretation
- Business terminology
- Consecutive interpretation
- Terminology research
- Code of ethics
- Memory retention
- Verbal communication
Affiliations
- Church Music Director
- Musically Talented in Piano and Voice
- Bible Teacher
- Relate Well With Other Poeple
Accomplishments
Have Participated in three speech contests, won two gold medals
Certification
- Received Interpretation Certification with Cyracom International which certified me to interpret for several industries including medical, legal and 911.
Timeline
Spanish Interpreter
Cyracom International
09.2022 - Current
Biblical Studies
Ebenezer Bible Institute