James Provost
Cordova, TN,TN
Summary
Accomplished Supervisor at Btr Communications, adept in strategic planning and complex problem-solving, significantly enhanced team productivity and customer satisfaction. Expert in staff development and proficient in troubleshooting fiber circuits, I excel in leading teams to exceed goals through innovative process improvements and effective communication.
Overview
7
7
years of professional experience
Work History
Supervisor
Btr Communications
Byhalia, MS
11.2017 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Diploma -
Byhalia High School
Byhalia, MS2005
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Complex Problem-Solving
- Staff Development
- Staff Discipline
- Process Improvement
- Project Management
- Multitasking Abilities
- Time Management
- Excellent Communication
- Decision-Making
- Team building
- Adaptability
- Proficient troubleshooting fiber circuits
- Able to route, organize, label, and document cables
- Proficient with OPM, VFL, OTDR (Dwdm and Cwdm)
Timeline
Supervisor
Btr Communications
11.2017 - Current
Diploma -
Byhalia High School