James Raboin
De Pere
Summary
Results-driven sales leader with over 30 years of experience in building sales teams and enhancing dealership performance. Proven expertise in driving sales growth, improving customer satisfaction, and leveraging dealership management systems and CRM platforms. Prepared to contribute to dealership support with a focus on long-term success.
Overview
34
34
years of professional experience
Work History
General Sales Manager/Team Lead
Bergstrom Automotive Group
03.2010 - Current
- Joined Bergstrom as General Sales Manager for Honda, Nissan, and Subaru, contributing to growth in sales volume and profitability. When Bergstrom acquired the Kia franchise, I was selected to help recruit, build, and launch the new dealership, successfully leading operations through its inaugural year. In January 2015, I was promoted to General Sales Manager of the Volkswagen and Audi dealerships, where our team has consistently exceeded sales goals, achieved strong CSI results, and regularly outperform our market in both monthly and annual sales volume.
Sales Manager
Van's Honda/Mitsubishi
Green Bay, WI
01.2001 - 02.2010
- Promoted to Sales Manager. Coached team through consistent training, clear goal setting, strong follow-up, and daily leadership by example, leading to three Honda President's Awards, recognizing excellence in dealership operations. My team received the Honda President's Award three times, which is an award given to only the top 15% of dealers nationwide for excellence in all aspects of dealership operations. Achieved Honda President's Award, placing dealership among top 15% of dealers nationwide for operational excellence, making it one of few Honda dealers in Wisconsin to earn this recognition. Maintained top 97 percentile in Sales Satisfaction Index (SSI) since beginning management career.
- Developed and executed strategic sales plans to drive revenue growth.
- Led team performance assessments to identify training needs and improve sales techniques.
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
Sales Operations Manager
Van's Honda/Mitsubishi
Green Bay, WI
01.1999 - 12.2000
- Received a promotion to Sales Operations Manager. This consisted of added duties along with staying focused on my own sales. My added duties included building relationships with other dealers, doing daily inventory to ensure accuracy, and learning more specific aspects of the company. This was an interim position to test my abilities for future management.
- Streamlined sales processes to enhance team efficiency and customer satisfaction.
- Analyzed sales data to identify trends and drive strategic decision-making.
- Developed training programs for sales staff, improving product knowledge and performance.
Sales
Van's Honda/Mitsubishi
Green Bay, WI
09.1992 - 12.1998
- Established self as top performer in automotive sales after college, consistently increasing sales through proactive customer engagement and relationship building. I increased my sales year after year by staying proactive, building lasting customer relationships, and earning repeat business and referrals. Achieved membership in Honda Council of Sales by maintaining high customer satisfaction ratings and meeting unit sales eligibility criteria.
- Achieved sales targets consistently by implementing effective sales strategies tailored to individual accounts.
- Coordinated with sales representatives during customer interactions, driving sales and partnerships to increase revenue.
- Boosted sales performance by developing and implementing strategic outside sales plans.
Education
High School Diploma -
K-12 Niagara Public Schools
Niagara, WISales & Marketing
UW Oshkosh
Oshkosh, WI01-1992
Skills
- Sales development
- Leadership and team building
- Budgeting and finance
- Sales leadership
- Profitability improvement
- Team development
- Sales strategy
PERSONAL
Family has always been my foundation. My wife and I have been married for over 18 years, and we're proud parents of three children. Outside of work, I enjoy spending time outdoors and making the most of every opportunity with family and friends.
Timeline
General Sales Manager/Team Lead
Bergstrom Automotive Group
03.2010 - Current
Sales Manager
Van's Honda/Mitsubishi
01.2001 - 02.2010
Sales Operations Manager
Van's Honda/Mitsubishi
01.1999 - 12.2000
Sales
Van's Honda/Mitsubishi
09.1992 - 12.1998
Sales & Marketing
UW Oshkosh
High School Diploma -
K-12 Niagara Public Schools