James Ranno
Dispensary Front Desk and Security
Westfield,MA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Diligent Security professional with 6 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Dispensary Security
Green Dragon Cannabis
Denver, CO
02.2017 - 01.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Dispensary Front Desk
River Rock Wellness
Denver, CO
11.2014 - 01.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
Bachelor's in Criminal - Criminal Justice
Colorado Technical Institute
Colorado Springs, CO 02.2015 - 06.2018
Skills
- Detailed Activity Logs
- Attentive and Observant
- Security Regulation Enforcement
- Verbal and Written Communication
- Team Player
- Intruder Response and Removal
- Intrusion Detection
- Customer Service
- Detail-Oriented
- Federal and State Regulation Compliance
- Security Team Coordination
- Theft Prevention
- Store opening and closing
- Product and service sales
- Cash Handling
- Organization
- Attention to Detail
- Decision Making
- Organization and Time Management
- Problem-Solving
- Self-Motivated
- Teamwork and Collaboration
Personal Security
Experienced Security Associate with several years experience in Marijuana Industry.Professional and courteous
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Dispensary Security
Green Dragon Cannabis
02.2017 - 01.2022
Bachelor's in Criminal - Criminal Justice
Colorado Technical Institute
02.2015 - 06.2018
Dispensary Front Desk
River Rock Wellness
11.2014 - 01.2018
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