James record
Wildomar,CA
Summary
Dynamic Field Service Technician with United Service Technologies, renowned for exceptional customer service and problem-solving skills. Proven track record in troubleshooting and repairing complex systems, enhancing equipment uptime through preventive maintenance. Adept at fostering strong client relationships and mentoring junior technicians, ensuring a culture of excellence and safety in all operations.
Overview
19
19
years of professional experience
Work History
Field Service Technician
United Service Technologies
2018.02 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customer .
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites..
- Enhanced system performance through troubleshooting, diagnosing, and repairing electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company vehicle and stocked with repair and replacement parts
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
Sales Associate
Lowes Home Improvment
2006.02 - 2018.02
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support
- Worked in assembly for 5yrs building all displays and customer orders (grills, gazebos, outdoor furniture, etc.)
Education
Associate Of General Studies - General Studies
Hyles-Anderson College
Crown Point, IN05.2004
High School Diploma - College Preparatory
Faith Baptist Academy
Wildomar, CA05.1999
Skills
- Troubleshooting and repair
- Positive attitude
- Preventive Maintenance
- Mechanical aptitude
- Power tools operation
- Repair and installation
- Courteous and professional
- Installation and maintenance
- Multimeter usage
- Accountability and work ethic
- Device installation
- Power tools
- Hand tools proficiency
- Mechanical background
- Preventative maintenance
- Diagnostics and troubleshooting
- Equipment installation
- Following safety practices
- Safety management
- Component Repairs
- Excellent communication
- Building maintenance
Timeline
Field Service Technician
United Service Technologies
2018.02 - Current
Sales Associate
Lowes Home Improvment
2006.02 - 2018.02
Associate Of General Studies - General Studies
Hyles-Anderson College
High School Diploma - College Preparatory
Faith Baptist Academy