James Richey
Beaverton,Oregon
Summary
My combined 60 plus years of transportation experience, involving customer relations and scheduling gives me a unique perspective on Public relations.
This perspective includes points of view from the customer side, the front line worker and middle to upper management goals and timelines.
Including experience with writing and evaluating employee annual performance reviews.
I have scheduled work shifts and training for groups as small as 6 employees to as large as 110 employees.
On two occasions I have managed the budget for 126 personnel. This was a 1.1 million dollar annual budget for personnel, training and equipment resources,
Overview
49
49
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Trimet
Portland, OR
1992.09 - 2024.03
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Computed fares accurately using onboard ticket machines or cash payments.
- Enforced passenger rules and regulations while providing courteous service.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Adhered to all traffic laws including speed limits, stop signs, signals..
- Communicated regularly with dispatch personnel via two-way radio systems.
- Managed time effectively by arriving at stops on schedule according to route times.
- Delivered announcements over the public address system regarding route changes or delays.
- Made sure wheelchair lifts were functioning properly before each trip began.
- Assisted customers in locating information about destinations or connecting routes.
- Followed emergency procedures in case of accidents or other dangerous situations.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Deescalated verbal altercations and fights between passengers.
- Handled passenger emergencies or disruptions.
Air Transportation Specialist
United States Air Force Reserve
Portland, OR
1992.03 - 2011.04
- Ensured compliance with all applicable regulations and directives related to air transportation operations.
- Organized and coordinated movement of cargo, personnel, and equipment by air.
- Researched and identified available air transport services for customers.
- Monitored progress of flights using tracking systems such as FlightAware.
- Processed airline reservations, ticket requests, and other customer service inquiries in a timely manner.
- Communicated with customers regarding their travel arrangements via phone or email.
- Reviewed manifests to verify that cargo is loaded properly onto each plane according to established guidelines.
- Operated ground support equipment such as forklifts during loading and unloading operations.
- Collaborated with colleagues from various departments within the organization to coordinate air transportation services effectively.
- Achieved safety and efficient military transport of cargo and passengers.
- Demonstrated in-depth understanding of requirements for international air transportation activities.
- Executed established procedures for loading passengers and potentially hazardous cargo with focus on safety.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Directed cargo loading to monitor even distribution of weight.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Retrieved stored items and traced lost shipments, when necessary.
- Performed regular inspections of airport facilities to identify potential hazards or security risks.
Air Cargo Specialist
United States Air Force
Tacoma, WA
1975.04 - 1983.10
- Coordinated with customers regarding air freight requirements.
- Maintained detailed records of all shipments, including tracking numbers.
- Assisted with the preparation of customs documentation for international shipments.
- Communicated regularly with airlines to secure space allocations on flights.
- Managed hazardous materials in accordance with applicable laws and regulations.
- Organized warehouse operations by assigning tasks to personnel.
- Resolved discrepancies between actual loads received and paperwork.
- Provided training to new staff members on air freight procedures.
- Developed strategies for improving operational efficiency within the warehouse.
- Collaborated with other departments to ensure timely delivery of goods.
- Participated in regular meetings with management team to discuss progress on projects.
- Investigated complaints from customers regarding damaged or missing items during transport.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Retrieved stored items and traced lost shipments, when necessary.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Checked import and export documentation to determine cargo contents.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Directed cargo loading to monitor even distribution of weight.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
Education
High School Diploma -
Community College of The Air Force
Montgomery, AL1975-04
Skills
- Passenger Assistance
- Safe Driving
- Ticket processing
- Schedule Adherence
- Emergency Procedures
- Punctuality
- Area knowledge
- Guest Relations
- Customer relations skills
- Valid Oregon license
Affiliations
- Outdoor activities with my pets
- Home owner maintenance
- Group camping activities
Accomplishments
- Achieved 25 year safe driving award
- Qualified for Operator of the month 75 times
- Competed in three International Bus driving events
- Achieved the rank of Senior Master Sergeant (E_8) in the USAF. a two percent workforce position
- Awarded Meritorious Service Medal, Commendation Medal, Air Force achievement medal with two devices, AF Outstanding Unit Award with 7 devices, AF Good Conduct Medal with one device, Air Reserve Forces Meritorious Service Medal with 4 devices, AF Longevity Service with 4 devices, Armed Forces Reserve Medal with one device
- Maintained certification as a hazardous Materials Certifier for 25 years
- Hand picked by other Air Force Base Commander to conduct pre-deployment inspection of equipment
Certification
- Maintained a Class "A" Commercial Drivers License for 35 years
Timeline
Transit Bus Operator
Trimet
1992.09 - 2024.03
Air Transportation Specialist
United States Air Force Reserve
1992.03 - 2011.04
Air Cargo Specialist
United States Air Force
1975.04 - 1983.10
High School Diploma -
Community College of The Air Force