Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Richters

Rock Valley

Summary

Dynamic professional with experience at Walmart and McDonald's, excelling in customer service and team leadership. Proven ability to enhance service delivery and optimize inventory management, while training staff to uphold food safety standards. Skilled in cash handling and maintaining attention to detail, fostering positive customer interactions and loyalty.

Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Associate

Walmart
08.2020 - 06.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.

Shift Manager

McDonald's
03.2016 - 08.2020
  • Supervised daily operations to ensure efficient workflow and optimal team performance.
  • Trained and mentored staff on food safety standards and customer service excellence.
  • Implemented process improvements that enhanced service delivery during peak hours.
  • Managed inventory control, reducing waste through effective stock rotation practices.
  • Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
  • Trained and mentored new employees to maximize team performance.

Education

Clerical Accounting

Northwest Iowa Community College
Sheldon, IA
05-2011

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Cash handling
  • Customer interaction
  • Courteous and professional

Timeline

Associate

Walmart
08.2020 - 06.2025

Shift Manager

McDonald's
03.2016 - 08.2020

Clerical Accounting

Northwest Iowa Community College
James Richters