James Riley
Mineola,TX
Summary
Dynamic professional with a strong background in customer service at, excelling in client relationship management and needs assessment. Proven ability in resource allocation and interdepartmental coordination, ensuring operational efficiency. Skilled in scheduling and quality evaluation, consistently delivering high satisfaction rates among clients.
Overview
5
5
years of professional experience
Work History
Customer Sales and Service
Symmetry Financial Group
Remote/Swannanoa, NC
11.2022 - 02.2025
- Contacting clients who expressed an interest in insurance products, then assessing their needs and budget.
- Scheduling application appointments for clients to file the final paperwork.
- Keeping in touch with clients to ensure their satisfaction with purchased policies.
- Following up if any additional policies were desired.
General Laborer
BP Water Well Drilling
Terra Bella, CA
02.2021 - 10.2022
- Collaborated with drill operators in the excavation and installation of well pumps to meet client specifications.
- Ensured the structural integrity and operational reliability of drilling equipment during active projects.
- Conducted assessments to identify underground water pipelines and assisted in the replacement of deteriorated infrastructure.
General Laborer
Champion Homes
Lindsay, CA
08.2020 - 02.2021
- Fabricated and cut lumber with precision to meet production requirements.
- Served as the primary liaison between departments to ensure a steady flow of resources and effective communication throughout the assembly line.
- Monitored and maintained equipment to ensure operational efficiency and minimal downtime.
Education
Porterville High School
Porterville, CA04.2016
Skills
- Customer service
- Computer skills
- Active listening
- Organization and time management
- Scheduling
- Customer relationships
- Resource allocation
- Quality evaluation
- Equipment repair maintenance
- Interdepartmental coordination
Timeline
Customer Sales and Service
Symmetry Financial Group
11.2022 - 02.2025
General Laborer
BP Water Well Drilling
02.2021 - 10.2022
General Laborer
Champion Homes
08.2020 - 02.2021
Porterville High School