James Roberts
Reagan,TN
Summary
Dynamic professional with over 25 years of experience in team supervision and operational management. Skilled in optimizing workflows and enhancing employee performance, with a strong focus on safety compliance and conflict resolution to ensure a productive workplace.
Overview
40
40
years of professional experience
Work History
Supervisor
MasTec Network Solutions
Memphis, TN
08.1999 - Current
- Supervised daily operations and ensured workflow efficiency across teams.
- Trained and mentored staff on safety protocols and best practices.
- Coordinated schedules and managed workforce allocation for optimal coverage.
- Conducted performance evaluations and provided constructive feedback to team members.
- Resolved employee conflicts and facilitated team-building activities for cohesion.
- Ensured compliance with company policies and industry regulations in all activities.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed team of 30+ employees, ensuring high productivity and quality standards were met.
Lead Technician
Volvo Penta Marine Motors
Lexington, TN
08.1985 - 08.1999
- Supervised daily operations of technical teams and coordinated project workflows.
- Trained and mentored junior technicians on best practices and safety protocols.
- Diagnosed and resolved complex technical issues using advanced troubleshooting techniques.
- Collaborated with cross-functional teams to streamline processes and improve efficiency.
- Managed inventory of tools and parts, ensuring availability for ongoing projects.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Followed safety practices to safeguard against injury and damage to property.
- Tested components, assemblies and systems to diagnose problems.
- Ensured that all systems were compliant with industry standards and regulations.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
Education
Some College (No Degree) - Business Administration And Management
Union University
Jackson, TNSkills
- Team building
- Employee training
- Conflict resolution
- Performance evaluation
- Safety compliance
- Workflow optimization
References
References available upon request.
Timeline
Supervisor
MasTec Network Solutions
08.1999 - Current
Lead Technician
Volvo Penta Marine Motors
08.1985 - 08.1999
Some College (No Degree) - Business Administration And Management
Union University