Summary
Overview
Work History
Education
Skills
Awards
Timeline
CustomerServiceRepresentative

James Robinson

Converse,US

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

CLC Legal
Converse, SC
11.2023 - 01.2026
  • Managed high-volume calls while ensuring customer satisfaction.
  • Handled escalated issues with professionalism and empathy.

Customer Experience Specialist

Teleperformance
Converse, SC
03.2020 - 10.2023
  • Assisted customers with inquiries and provided effective solutions.
  • Engaged with clients to understand their needs and preferences.

Supervisor - Sales

Teleperformance
Converse, SC
05.2019 - 03.2020
  • Supervised daily operations to ensure team efficiency and adherence to protocols.
  • Trained new employees on customer service standards and company policies.

Advisor - iTunes Plus

Teleperformance
Converse, SC
08.2018 - 05.2019
  • Provided expert guidance to clients on product features and benefits.
  • Assisted customers in resolving technical issues through effective troubleshooting.

Education

High School -

William Floyd High School
Mastic Beach, NY

Skills

  • Issue resolution
  • Technical support
  • Team leadership
  • Operational efficiency
  • Adaptability to change
  • Empathy in service
  • [Software] CRM system proficiency
  • Team collaboration

Awards

  • Mentor certified
  • Perfect attendance award 2002

Timeline

Customer Service Representative

CLC Legal
11.2023 - 01.2026

Customer Experience Specialist

Teleperformance
03.2020 - 10.2023

Supervisor - Sales

Teleperformance
05.2019 - 03.2020

Advisor - iTunes Plus

Teleperformance
08.2018 - 05.2019

High School -

William Floyd High School
James Robinson