James Rodriguez
Amarillo,TX
Summary
Dynamic IT Technician with proven success at Lone Star Dairy Products, enhancing operational efficiency through in-house IT management and a custom ticketing system. Skilled in system administration and network security, I excel in delivering timely solutions and fostering collaboration among teams to drive productivity and ensure seamless IT operations.
Overview
3
3
years of professional experience
Work History
IT Technician
Lone Star Dairy Products
06.2025 - Current
- Acted as the main IT resource on-site for a facility operating 24/7 and supporting more than 100 employees.
- Administer Windows and Linux servers, Hyper-V and Proxmox virtualization, and 70+ Meraki switches, APs, and firewalls.
- Managed Microsoft 365 tenant, Azure AD Connect, Duo MFA, and on-prem AD, streamlining user provisioning and group-policy enforcement.
- Led transfer of IT oversight from external MSP to in-house, enhancing control over IT operations.
- Developed in-house ticketing system, improving support response time for plant personnel.
- Aided Plant Automation engineer in resolving IT and OT problems to ensure system functionality.
Milk Receiver
Lone Star Dairy Products
07.2024 - 06.2025
- Unload milk tankers safely, run quality tests, and complete CIP cycles for tankers and silos with accurate documentation.
- Inspect incoming raw materials, log results, and communicate status to lab and production teams.
- Execute master-sanitation tasks; keep the receiving area audit-ready and in compliance with GMP, HACCP, and safety rules.
- Monitored operations to prevent product loss and resolved issues swiftly to maintain operational flow.
- Loaded outbound cream per customer specifications, ensuring compliance with quality standards.
- Applied basic math and followed written procedures to meet tight deadlines, supporting team objectives.
Production Manager
Local Legends Outfitters
05.2023 - 06.2024
- Set up, aligned, and operated automatic and manual presses to produce high-quality prints on cotton, poly blends, and performance fabrics.
- Inspected every run for registration, opacity, and curing; adjusted squeegee pressure, off-contact, and flash times to consistently meet QC standards.
- Mixed custom ink batches, matched Pantone colors within ±1 shade to ensure color accuracy for client satisfaction.
- Coated, exposed, and reclaimed 25–30 screens per day; maintained a clean screen library to reduce setup time by 15%.
- Performed daily press cleaning, weekly lubrication, and minor repairs, cutting unplanned downtime by 10 %.
- Lifted and staged up to 50 lb boxes of blanks while managing work orders to meet tight same-week deadlines, ensuring timely delivery.
Education
High School Diploma -
Childress High School
Childress, TX05-2016
Skills
- Helpdesk services & ticketing
- Desktop technical support
- Network troubleshooting
- System administration
- Active Directory & Azure AD
- Office 365 management
- Hardware installation & troubleshooting
- Virtualization (Hyper-V, Proxmox, ESXi)
- Network maintenance
- Network security (firewalls, VLANs, VPNs)
- Information security / MFA (Duo, Entra)
- Backup & disaster recovery (Veeam)
- Monitoring & alerting tools
- Patch management
- Vendor & RMA coordination
Timeline
IT Technician
Lone Star Dairy Products
06.2025 - Current
Milk Receiver
Lone Star Dairy Products
07.2024 - 06.2025
Production Manager
Local Legends Outfitters
05.2023 - 06.2024
High School Diploma -
Childress High School