James Rogholt
Fergus Falls,MN
Summary
Goal-driven individual offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
21
21
years of professional experience
Work History
Service Manager
RDO Equipment
Fergus Falls, Minnesota
01.2014 - 08.2025
- Managed service operations for equipment maintenance and repairs.
- Supervised a team of technicians to ensure efficient workflow.
- Coordinated with clients to schedule service appointments and resolve issues.
- Implemented inventory control systems for parts and supplies management.
- Resolved customer complaints by providing timely solutions and support.
- Maintained compliance with industry regulations and company policies.
- Monitored service performance metrics to identify areas for improvement.
- Developed and maintained relationships with customers, vendors, and suppliers.
Service Administrator
Ziegler CAT
Fergus Falls, Minnesota
09.2013 - 01.2014
- Updated and maintained service records in the management system regularly.
- Answered incoming calls from customers regarding technical inquiries and services.
- Processed customer orders accurately and promptly.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
Automotive Service Writer
Fleet Farm
Fergus Falls, Minnesota
09.2007 - 09.2013
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled appointments and coordinated service workflows for efficient operations.
- Prepared detailed service estimates and invoices for customer transactions.
- Communicated with technicians to relay customer concerns and service requirements.
- Ensured accurate documentation of service history and customer records.
- Educated customers on vehicle maintenance procedures and service recommendations.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
Electrical Apprentice
Double E Electric
Fergus Falls, Minnesota
06.2004 - 04.2007
- Assisted electricians in installing wiring and fixtures in residential buildings.
- Followed safety protocols while handling tools and equipment for electrical tasks.
- Helped prepare job sites by organizing tools and materials for upcoming projects.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Pulled wires through conduit runs using fish tapes or pull strings when necessary.
- Worked in team-based environment to accomplish projects.
Education
High School Diploma -
Fergus Falls High School
Fergus Falls, MN05-2004
Skills
- Customer relationship management
- Equipment maintenance
- Service scheduling
- Team leadership
- Effective communication
- Time management
- Service operations management
Timeline
Service Manager
RDO Equipment
01.2014 - 08.2025
Service Administrator
Ziegler CAT
09.2013 - 01.2014
Automotive Service Writer
Fleet Farm
09.2007 - 09.2013
Electrical Apprentice
Double E Electric
06.2004 - 04.2007
High School Diploma -
Fergus Falls High School
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