James Rolen II
Reading
Summary
Accomplished Dispatch Supervisor with a proven track record at Hillsdale County Central Dispatch, enhancing team performance and streamlining operations. Expert in employee training (hard skill) and fostering positive communication (soft skill), significantly boosting efficiency. Skilled in critical thinking and decision-making, adept at meeting challenging service demands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Hillsdale County Central Dispatch
11.2021 - Current
- Supervised team of 8 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Forklift Operator
Menards Distribution Center
09.2017 - 11.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Line Worker
Reifel Industries
01.2015 - 09.2017
- Used equipment properly to avoid workplace hazards or injuries.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Assembled and installed products on production lines according to established guidelines.
Education
Jackson Community College
Jackson, MI 09.2017 - 05.2017
High School Diploma -
Waldron High School
Waldron, MI06.2017
Skills
- Employee Training
- Attendance documentation
- Positive communication skills
- Data Entry
- Stress Tolerance
- Customer Service
- Critical Thinking
- Decision-Making
- Creative Thinking
Certification
- Emergency Fire Dispatcher (EFD) - National Academies of Emergency Dispatch.
- Certified Public-Safety Telecommunicator (CPT) - Association of Public-Safety Communications Officials (APCO).
- Emergency Medical Dispatcher (EMD) - National Academies of Emergency Dispatch.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Dispatch Supervisor
Hillsdale County Central Dispatch
11.2021 - Current
Forklift Operator
Menards Distribution Center
09.2017 - 11.2021
Jackson Community College
09.2017 - 05.2017
Line Worker
Reifel Industries
01.2015 - 09.2017
High School Diploma -
Waldron High School
- Emergency Fire Dispatcher (EFD) - National Academies of Emergency Dispatch.
- Certified Public-Safety Telecommunicator (CPT) - Association of Public-Safety Communications Officials (APCO).
- Emergency Medical Dispatcher (EMD) - National Academies of Emergency Dispatch.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
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