James Rudbeck
Aldie,VA
Summary
Dedicated professional recognized for exceptional punctuality and a strong commitment to customer service, consistently delivering positive experiences. Seeking opportunities to leverage strong interpersonal skills and a proactive attitude to enhance team dynamics and client satisfaction.
Overview
30
30
years of professional experience
Work History
Service Advisor
Volvo Beyer Auto Group
Dulles, VA
06.2024 - Current
- Enhance customer satisfaction ratings by resolving issues efficiently.
- Uphold team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Collaborate with customers to offer solutions to service needs.
- Create written estimates, and obtain customer consent to proceed.
- Deliver positive reinforcement and constructive criticism for employees' work efforts.
- Monitor employee work levels, and optimize performance with strategic approaches.
Assistant Service Manager
Ourisman Chantilly Toyota
Chantilly, VA
01.2011 - 06.2024
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
Service Advisor
Pohanka Lexus
Chantilly, VA
11.2010 - 01.2011
- Collaborated with customers to offer solutions to service needs.
- Created written estimates, and obtained customer consent to proceed.
- Determined schedules, sequences, and assignments for work activities based on priority, quantity of equipment, and personnel skill.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Assistant Service Manager
Warrenton Toyota
Warrenton , VA
06.2008 - 11.2010
- Selected to assist with opening a brand-new dealership.
Service Advisor
Stolman Volkswagen
Tysons Corner, VA
10.2006 - 06.2008
- Began as a service writer.
- Consistently led the top in sales and customer satisfaction ratings.
Sales Associate
Ourisman World of Ford
Alexandria, VA
08.2005 - 10.2006
- Held the dealership record for the most sold units in the first month, as a beginning salesperson.
Certified Technician
Love Chevrolet
Columbia, SC
02.2004 - 08.2005
Certified Technician
Baton Rouge Pontiac
Baton Rouge, LA
02.2002 - 02.2004
Certified Technician
Airline Highway Chevrolet
Baton Rouge, LA
03.1998 - 02.2002
- Specialist in diagnosing Corvette drivability issues.
Certified Technician
Templeton Oldsmobile
Tysons Corner, VA
08.1995 - 03.1998
- First career position in the automotive industry.
- Maintained a 'B' average during school, all while working and learning from master technicians.
- Attained Certified General Motors Technician status after 2 years.
Education
Automotive Technology
General Motors Technical Training
Fairfax Va06.1997
Associate of Applied Science - Automotive Technology
Northern Virginia Community College
Alexandria Va06.1997
Skills
- Service Planning
- Database Administration
- Operation Monitoring
- Communication
- Problem-solving
- Certified Technician
- Schedule coordination
- Customer service focus
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Advisor
Volvo Beyer Auto Group
06.2024 - Current
Assistant Service Manager
Ourisman Chantilly Toyota
01.2011 - 06.2024
Service Advisor
Pohanka Lexus
11.2010 - 01.2011
Assistant Service Manager
Warrenton Toyota
06.2008 - 11.2010
Service Advisor
Stolman Volkswagen
10.2006 - 06.2008
Sales Associate
Ourisman World of Ford
08.2005 - 10.2006
Certified Technician
Love Chevrolet
02.2004 - 08.2005
Certified Technician
Baton Rouge Pontiac
02.2002 - 02.2004
Certified Technician
Airline Highway Chevrolet
03.1998 - 02.2002
Certified Technician
Templeton Oldsmobile
08.1995 - 03.1998
Automotive Technology
General Motors Technical Training
Associate of Applied Science - Automotive Technology
Northern Virginia Community College
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