James Schutte
Franklin
Summary
Dynamic and results-driven Family Service Liaison at Dignity Memorial, recognized for enhancing customer satisfaction through exceptional relationship building and active listening. Proven ability to tailor service packages, driving sales growth while maintaining professionalism and attention to detail. Committed to fostering trust and loyalty within diverse clientele through effective communication and support.
Overview
39
39
years of professional experience
Work History
Family Service Liason
Dignity Memorial/Wisconsin Memorial Park
03.2014 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Played a key role in developing customized service packages tailored to individual client requirements, boosting overall sales figures.
- Acted as a primary point of contact for clients, fostering trust and loyalty through consistent support and clear communication.
- Increased repeat business through exceptional relationship management skills and proactive issue resolution strategies.
- Contributed to the growth of an extensive customer base by providing exceptional service, maintaining a high level of professionalism, and representing the company's values.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Licensed Funeral Director/Owner
Rozga, Schutte, Walloch Funeral Services
09.2009 - 03.2014
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity, compassion and professionalism towards their needs.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
- Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.
- Improved community relations with engaging public outreach programs.
- Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
- Negotiated with suppliers to secure better pricing for high-quality materials and services, reducing overall costs.
Licensed Funeral Director/Professional Embalmer
Heritage Funeral Home & Cremation Services
01.1994 - 09.1999
Licensed Funeral Director/Professional Embalmer
Janssen-Molenda Funeral Homes
06.1986 - 01.1994
Education
Associate of Science - Mortuary Science
Milwaukee Area Technical College
West Allis, WISkills
- Sales Support
- Attention to detail
- Active listening
- Understanding customer needs
- Customer service excellence
- Calm and professional under pressure
- Meeting facilitation
- Relationship building
- Teamwork and collaboration
- Reliability
Timeline
Family Service Liason
Dignity Memorial/Wisconsin Memorial Park
03.2014 - Current
Licensed Funeral Director/Owner
Rozga, Schutte, Walloch Funeral Services
09.2009 - 03.2014
Licensed Funeral Director/Professional Embalmer
Heritage Funeral Home & Cremation Services
01.1994 - 09.1999
Licensed Funeral Director/Professional Embalmer
Janssen-Molenda Funeral Homes
06.1986 - 01.1994
Associate of Science - Mortuary Science
Milwaukee Area Technical College
Similar Profiles
Kai PerryKai Perry
Groundskeeper at Dignity Memorial - Wisconsin Memorial ParkGroundskeeper at Dignity Memorial - Wisconsin Memorial Park
Yalisse FarizaYalisse Fariza
Family Service Counselor at Dignity Memorial - Forest Park East Funeral and CemeteryFamily Service Counselor at Dignity Memorial - Forest Park East Funeral and Cemetery
Cesar PichardoCesar Pichardo
Office Manager at Service Corporation International / Dignity Memorial / Wells MemorialOffice Manager at Service Corporation International / Dignity Memorial / Wells Memorial