James Shepard
Aurora,United States
Summary
Proven leader with a track record of enhancing operational efficiency and team performance. Excelled in leadership and operations management, achieving consistent revenue growth and improved accountability. Skilled in fostering teamwork and resolving problems, ensuring high standards of compliance and service delivery.
Overview
24
24
years of professional experience
Work History
Operations Manager
Acuity Eyecare Group
02.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
District Manager
Luxottica Retail
01.2001 - 12.2019
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Education
Bachelors Of Fine Arts - Music Education
McLennan Community College
Waco, TXBachelors Of Fine Arts - Music Education
Angelo State University
San Angelo, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Team leadership
Timeline
Operations Manager
Acuity Eyecare Group
02.2020 - Current
District Manager
Luxottica Retail
01.2001 - 12.2019
Bachelors Of Fine Arts - Music Education
McLennan Community College
Bachelors Of Fine Arts - Music Education
Angelo State University
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