James Slade
Cresco,IA
Summary
Dynamic Customer Service Manager with a proven track record at Dollar Fresh Market, adept at resolving complaints and enhancing customer satisfaction. Skilled in problem-solving and proficient in Microsoft Office, I foster strong client relationships, driving repeat business and improving service processes to elevate overall customer experience.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
26
26
years of professional experience
Work History
Customer Service Manager
Dollar Fresh Market
09.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Paraprofessional
Howard Winneshiek Community School District
05.2020 - 08.2022
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Team Coordinator
Featherlite Mfg
08.2013 - 03.2020
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Supervised 31 co-workers in my department
Service Technician
Cooley Auto Sales
02.2002 - 06.2013
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Manager
Auto Zone Auto Parts
06.1999 - 12.2001
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Education
American Welders Society - Welding
Kirkwood Community College
Cedar Rapids, IA08-2005
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Languages
English
Professional Working
Timeline
Customer Service Manager
Dollar Fresh Market
09.2022 - Current
Paraprofessional
Howard Winneshiek Community School District
05.2020 - 08.2022
Team Coordinator
Featherlite Mfg
08.2013 - 03.2020
Service Technician
Cooley Auto Sales
02.2002 - 06.2013
Service Manager
Auto Zone Auto Parts
06.1999 - 12.2001
American Welders Society - Welding
Kirkwood Community College
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