James Small
Jacksonville
Summary
Professional Bartender with management experience and extensive knowledge of spirits that engages customers one-on-one for that first class experience. Friendly, open and committed to building customer base by providing positive service experience.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
ADT Security
08.2023 - 02.2024
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Assistant Branch Manager
Enterprise Rent-A-Car
11.2021 - 03.2023
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 15 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Analyzed, reduced and controlled expenses by improving resource allocation.
Head Bartender
Vitos Italian Restaurant
12.2020 - 11.2021
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
Bartender
Firebirds Wood Fired Grill
12.2020 - 11.2021
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
Bartender
Hoptinger
08.2020 - 12.2020
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold daily specials and beverage promotions to exceed daily sales quotas.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies.
- Assisted specialty drinks orders by preparing on-demand items.
- Developed new signature cocktails to support bar marketing brand.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Education
Bachelor of Arts - Business Management
Strayer University
Jacksonville, FL09.2021
NASM certified personal trainerAED/CPR certified -
National Academy of Sports Medicine
Jacksonville, FL2017
Associate of Science - Web Design, Graphic Design
Florida Technical College
DeLand, FL2006
Skills
- Food and Beverage Management
- Liquor, Beer and Wine Knowledge
- Forecast Preparation
- Suggestive Selling
- Guest Satisfaction
- Classic Cocktails
- Custom Drink Preparation
- Error Identification
- Aloha POS
- Safe Serving Knowledge
- Responsible Alcohol Service
- Cash Register Operation
Timeline
Inside Sales Representative
ADT Security
08.2023 - 02.2024
Assistant Branch Manager
Enterprise Rent-A-Car
11.2021 - 03.2023
Head Bartender
Vitos Italian Restaurant
12.2020 - 11.2021
Bartender
Firebirds Wood Fired Grill
12.2020 - 11.2021
Bartender
Hoptinger
08.2020 - 12.2020
Bachelor of Arts - Business Management
Strayer University
NASM certified personal trainerAED/CPR certified -
National Academy of Sports Medicine
Associate of Science - Web Design, Graphic Design
Florida Technical College