James Smith
New Freedom,PA
Summary
Results-driven auto paint store manager with 14+ years of experience in the automotive industry. Proven track record of increasing sales, improving customer satisfaction, and leading high-performing teams. Skilled in paint coatings, auto body technology, inventory management, and customer service.
Overview
15
15
years of professional experience
Work History
Branch Manager
FinishMaster Automotive & Industrial Paint
Glen Burnie, MD
11.2022 - 05.2024
- Manage day-to-day operations of the store, including inventory management, staff scheduling, customer service, and sales.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Lead a team of 3-5 employees, providing training, coaching, and performance management.
- Develop and implement sales strategies to increase revenue.
- Implemented strategies to increase and maintain customer satisfaction and loyalty. Including body shops, dealerships, and individual clients.
- Stay up-to-date with industry trends and new product developments.
- Assisted other branches when needed during peak periods or special projects.
Assistant Manager/Driver
FinishMaster Automotive & Industrial Paint
Glen Burnie, MD
09.2020 - 11.2022
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Logged deliveries into the OMNITRACS system.
- Drove trucks to and from job sites to deliver supplies.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Verified loads against bill of lading to identify and correct discrepancies.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Delivered customer orders and collected payments to keep accounts current.
- Achieved consistently high customer scores due to exceptional service.
Auto Body Technician Assistant
Bill Smith Body Shop
Baltimore , MD
01.2009 - 09.2020
- Ordered supplies when necessary from auto body suppliers.
- Assisted Auto Body Technicians with prepping and sanding vehicles for paint jobs.
- Cleaned, buffed, and polished painted surfaces of vehicles.
- Installed body parts such as bumpers, fenders, doors, windows, and moldings.
- Mixed PPG Envirobase paint according to manufacturer's specifications.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Disassembled damaged parts of vehicles in order to repair them properly.
Education
High School Diploma -
North County High School
Glen Burnie, MD05-1998
Skills
- Customer service and sales
- Team management and organization
- Communication and problem-solving
- Paint coating and auto body technology
- Inventory management
- Mathematical reasoning
References
Tim LeBrun Daniel Spry Patrick Santana
FinishMaster / LKQ FinishMaster / LKQ FinishMaster / LKQ
Operations Manager Branch Manager Sales Manager
1 (978) 979-8180 | Cell 1 (202) 813-8715 | Cell 1 (301) 252-3080
Timeline
Branch Manager
FinishMaster Automotive & Industrial Paint
11.2022 - 05.2024
Assistant Manager/Driver
FinishMaster Automotive & Industrial Paint
09.2020 - 11.2022
Auto Body Technician Assistant
Bill Smith Body Shop
01.2009 - 09.2020
High School Diploma -
North County High School
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