James Smith
Buffalo
Summary
Dynamic professional with extensive experience at Delaware North, excelling in project management and vendor relations. Proven track record in enhancing operational efficiency and implementing disaster recovery plans. Adept at problem-solving and fostering customer engagement, driving successful outcomes in diverse team environments.
Overview
32
32
years of professional experience
Work History
Recruiter
Buffalo-Niagara Hospitality Financial and Technology Professionals (HFTP)
Buffalo
01.2019 - Current
Continuous Improvement Committee
Delaware North
01.2018 - Current
- Developed structured plans to organize and implement improvements across DN IT, facilitating effective measurement of outcomes.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Executed daily tasks with precision and attention to detail.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Information Analyst l-II-lll
Delaware North
Buffalo
01.2007 - Current
- Support Point of Sales systems: Micros, Guest Reserve, Suites Management, Appetize, Tangent, Retail Pro, Simven, FreedomPay, Merchant Link, Shift4.
- Deployment of POS systems and Interfaces
- POS and Operating System Engineering
- Developed strategic plans to enhance operational efficiency
- Managed vendor relationships to enhance service delivery and support
- Project Management
- IT Lead Resource Across Subsidiaries and DN Departments
- PCI – Compliance Review and implement tasks
- Oversaw IT systems governance to maintain compliance with industry standards
- Implemented disaster recovery plans to protect data integrity
- Create Business Use Cases
Annual IT Summit Planning Committee
Delaware North
01.2017 - 01.2021
- Coordinated Delaware North’s IT conference, ensuring seamless experience for 140+ attendees.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Help Desk Analyst
Delaware North
Buffalo
01.1999 - 01.2007
- Diagnosed system issues for clients to enable timely resolutions
- Diagnosed PC problems for customers to restore functionality
- Assisted customers with inquiries to provide effective solutions
IT Manager
Key Bank Center
Buffalo
01.1997 - 01.1999
- Supported point-of-sale systems to ensure seamless transaction processing
- Delivered technical support for desktop computers, resolving issues to minimize downtime
- Assisted in maintaining network connectivity to enable uninterrupted operations
- Coordinated relationships with vendors
- Managed client accounts and communications
- Conducted technical training sessions for on-site staff
- Facilitated operations in back of house
Event Coordinator
Key Bank Center
Buffalo
01.1994 - 01.1997
- Event Openings and Closeouts
- Concessions Management
- Managed liquor inventory and compliance with regulations.
- Inventory Control
- Back of the House Commissary Management
- Supervised porters in maintaining cleanliness and organization of facilities.
Emerging Leaders Member
Delaware North
Disaster Recovery Committee
Delaware North
Education
Associate - Business Administration
SUNY Erie Community College
Bachelor - Professional Studies
SUNY Empire State College
Skills
- Project management
- Project Planning
- Vendor Management
- Business Process Mapping
- Customer Engagement and Support
- Systems governance
- Disaster recovery
- Problem Solving
- Risk management
Selected Skills
- Project Planning
- Problem Solving
- Business Process Mapping
- Customer Engagement and Support
- Vendor Management
Committees
- Annual IT Summit Planning Committee, 01/01/17, 01/01/21, Successfully organizing and managing Delaware North’s IT conference with 140+ attendees.
- Delaware North Emerging Leaders Member, present
- Disaster Recovery Committee
- Continuous Improvement Committee, 01/01/18, present, Providing structure to plan, organize, implement, and measure improvement throughout DN IT.
- Recruiter, Buffalo-Niagara Hospitality Financial and Technology Professionals (HFTP), 01/01/19, present
Functional Experience
- Technical liaison
- Project Management
- Change Control
- Customer Support
Industry Experience
- IT Operations
- Business Operations
- Vendor Management
Timeline
Recruiter
Buffalo-Niagara Hospitality Financial and Technology Professionals (HFTP)
01.2019 - Current
Continuous Improvement Committee
Delaware North
01.2018 - Current
Annual IT Summit Planning Committee
Delaware North
01.2017 - 01.2021
Information Analyst l-II-lll
Delaware North
01.2007 - Current
Help Desk Analyst
Delaware North
01.1999 - 01.2007
IT Manager
Key Bank Center
01.1997 - 01.1999
Event Coordinator
Key Bank Center
01.1994 - 01.1997
Emerging Leaders Member
Delaware North
Disaster Recovery Committee
Delaware North
Associate - Business Administration
SUNY Erie Community College
Bachelor - Professional Studies
SUNY Empire State College