James Sorensen
El Cajon,CA
Summary
Dynamic sales professional with a proven track record at MPP Security, excelling in customer relationship building and delivering exceptional service. Skilled in identifying client needs and enhancing satisfaction, I leverage my sales expertise and interpersonal communication skills to drive results and foster long-term partnerships. Committed to achieving client retention through proactive engagement. Highly organized in multi-tasking and efficient in MS Word, Excel, Access, Powerpoint and other popular Business Software Applications
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Sales Rep
Client Protection Group
10.2024 - Current
- Pre-qualifying customers by identifying eligibility requirements for our service.
- Expanded customer base through targeted cold calling.
- Identifying and communicating specific financial benefits of utilizing our services.
Account Manager
MPP Security
04.2018 - 10.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed scheduling requirements to meet ongoing and constantly fluctuating costumer needs.
Concrete Mixer Driver
Associated Ready Mix
05.2016 - 04.2018
- Demonstrated professionalism through exceptional driving skills, maintaining a clean driving record throughout employment tenure.
- Expertly navigated tight spaces while maneuvering a loaded concrete mixer truck, ensuring damage-free deliveries every time.
- Prevented material loss by monitoring concrete consistency during transport, adjusting water levels as needed.
- Mapped and followed routes with GPS in alignment with strict timeframes.
- Maintained a safe and clean vihicle.
Education
General Ed
UNCC
Charlotte, NCSkills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Efficient in most popular Business Applications
Certification
CDL B with Container and Passenger endorsements
Timeline
Remote Sales Rep
Client Protection Group
10.2024 - Current
Account Manager
MPP Security
04.2018 - 10.2024
Concrete Mixer Driver
Associated Ready Mix
05.2016 - 04.2018
General Ed
UNCC
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