KAYLA MASTANTUONO
Spring Hill
Summary
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
8
8
years of professional experience
Work History
Remote Fundraising Sales Rep
World's Finest Chocolate
06.2023 - Current
- Maintained an average of 94% close rate on opportunities
- Maintained an average of 15% close rate for web inquiries
- Tripled total sales numbers during second fiscal year
- Expanded customer base through cold calling, networking, and relationship-building
- Offered consultative support to explain products, prices, terms, and services
- Increased sales revenue by identifying and targeting nearly 60 high potential accounts every day
- Provided sales recommendations and service solutions based on prospect/customer needs
- Worked actively within CRMs to input and retrieve customer information and any relevant notes
- Worked remotely
Sales Trainer
Wren Kitchens
04.2022 - 06.2023
- Promoted within a 6-month timeframe for exceeding goals
- Received 'Trainer of the Year' title from delegates in December of 2022
- Developed and implemented sales training programs that improved sales skills, resulting in 22% increase in sales effectiveness
- Trained all incoming staff, including kitchen designers and management
- Delivered astounding presentations to new employees to help them understand processes and guidelines
- Enhanced employee retention through ongoing coaching and mentoring for newly hired sales professionals
- Managed over 50+ delegates at all times with combination of virtual and in-person trainings
- Created new organization systems to assist with time management, including Excel spreadsheets and hard-copy materials
Kitchen Designer
Wren Kitchens
12.2021 - 04.2022
- Maintained KPIs to be well above target, reaching #1 Designer in the USA within 2 months of starting
- Generated own leads from various sources, such as via phone and social media
- Streamlined the design process by utilizing advanced software tools, resulting in accurate project estimates and timely completion
- Increased customer satisfaction through meticulous attention to detail and a focus on optimal space utilization
- Presented innovative solutions to complex design challenges, maximizing both aesthetics and functionality within limited spaces
- Properly managed multiple concurrent projects while maintaining a high level of organization to maximize efficiency
- Provided training for junior designers, sharing knowledge of best practices and guiding them towards successful project outcomes
Remote Customer Sales Rep
REV Inc.
01.2017 - 12.2021
- Built strong relationships with clients through attentive service, leading to repeat business and referrals
- Improved sales revenue with effective communication of product features, benefits, and promotions
- Captioned videos for major video-streaming companies, such as Facebook
- Worked as part of a team to further process all work that was done
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing
- Followed specific KPIs while remaining above target, hitting 99% accuracy daily
- Collaborated with team members to achieve monthly sales targets consistently
- Worked remotely
Education
High School Diploma -
Agora Cyber Charter
Skills
- Sales
- Sales Enablement
- Communication
- Business Development
- Leadership
- Computer Skills
- Sales team training
- Consulting
- Customer service
Timeline
Remote Fundraising Sales Rep
World's Finest Chocolate
06.2023 - Current
Sales Trainer
Wren Kitchens
04.2022 - 06.2023
Kitchen Designer
Wren Kitchens
12.2021 - 04.2022
Remote Customer Sales Rep
REV Inc.
01.2017 - 12.2021
High School Diploma -
Agora Cyber Charter
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