James Souter
Southaven,MS
Summary
Dynamic leader with a proven track record at Blauer, adept in conflict resolution and customer satisfaction. Excelled in roles requiring problem identification and team supervision, enhancing business performance and employee productivity. Skilled in coaching and mentoring, consistently achieving goals through innovative solutions and strong work ethic.
Overview
15
15
years of professional experience
Work History
Problem Solver
Wal-Mart DC
09.2023 - Current
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
Floor Supervisor
Blauer
01.2013 - 01.2022
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Held team meetings to gain feedback, provide updates and set policies.
- Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
Team Lead
Blauer
05.2011 - 01.2013
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Machine Operator
Blauer
03.2010 - 05.2011
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Education
Associate of Arts - Criminal Justice
Northwest Mississippi Community College
Senatobia, MS05-2012
Skills
- Problem identification
- Customer satisfaction
- Conflict resolution
- Strong work ethic
- Customer focus
- Logical reasoning
- Coaching and mentoring
- Team supervision
Timeline
Problem Solver
Wal-Mart DC
09.2023 - Current
Floor Supervisor
Blauer
01.2013 - 01.2022
Team Lead
Blauer
05.2011 - 01.2013
Machine Operator
Blauer
03.2010 - 05.2011
Associate of Arts - Criminal Justice
Northwest Mississippi Community College
Similar Profiles
Carolyn GonzalezCarolyn Gonzalez
Central Receiving Clerk at Wal-Mart DCCentral Receiving Clerk at Wal-Mart DC
Sabrina ChandlerSabrina Chandler
Automation Intern at Wal-Mart DC #6039Automation Intern at Wal-Mart DC #6039
JUAN P. GOMEZJUAN P. GOMEZ
Warehouse Forklift Operator Trainer at Wal-Mart DCWarehouse Forklift Operator Trainer at Wal-Mart DC
WARKEYER PRAYORWARKEYER PRAYOR
Customer Service Representative at Connexion PointCustomer Service Representative at Connexion Point
Felicia MaxwellFelicia Maxwell
Fashion Team Associate at WalmartFashion Team Associate at Walmart