Jim Spingola

Managed Parts Department as a "one man show" for first 2 years then added a Counter Person and Driver as business increased.

• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
• Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
• Ordered parts for customers, repair shops, and service department.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.

Worked 1st shift at the tech counter; also helped at the retail counter and took over flow wholesale calls.

• Ordered parts for customers, repair shops and Service department.
• Ordered parts from various distributors to fulfill demands.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Assisted customers in finding appropriate parts promptly.
• Adhered to company guidelines for performance and compliance.

Acting Parts Manager of the Greenfield Nissan location as the official Parts Manager oversaw several locations and acted more as a Parts Director.

• Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
• Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
• Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
• Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
• Ordered parts for customers, repair shops, and service departments.

Prepped, assembled, tested, and shipped electrical phase converter units of multiple sizes. Forklift certified.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.

Started as a lot attendant; began working in Parts after about 6 months and was made Infiniti Parts Manager about 6 months after that.

• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.

Managed the Paint and Hardware department.

Worked as a Stocker, Cashier, and Produce Attendant as needed.