James Stone
Gautier,USA
Summary
Professional cleaner with a focus on maintaining cleanliness and safety. I have expertise in executing daily cleaning tasks and contributing to overall facility upkeep. I'm known for collaboration with team members and adapting to changing situations. I'm recognized for reliability, thoroughness, and communication.
I'm experienced with maintaining cleanliness and safety. I utlize thorough cleaning techniques to ensure clean and safe work environments. I have a track record of reliability, attention to detail, and effective time management. Experienced with driving sweeper trucks, using a control panel and keeping an eye out for pedestrians at all times.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Overnight Sweeper Truck Operator
Sweep Masters
Moss Point, MS
01.2025 - Current
- Operated sweeping machinery to maintain cleanliness in designated areas.
- Conducted routine inspections to ensure compliance with safety standards.
- Assisted in training new staff on equipment operation and safety protocols.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Identified and reported maintenance issues for timely resolution by maintenance staff.
- Implemented best practices for waste management and recycling initiatives on-site.
- Streamlined task completion by effectively prioritizing assigned areas based on traffic patterns and usage schedules.
- Contributed to a safer environment by promptly removing debris and hazards from walkways.
- Assisted in minor maintenance tasks, replacing light bulbs and reporting issues to management.
Front Desk Receptionist
Worldmark by Wyndham Resort-West Yellowstone, MT
West Yellowstone, MT
06.2022 - 11.2024
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Ordered office supplies ensuring availability while managing costs within budget constraints
- Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
- Assisted with the onboarding process for new employees by providing necessary information and resources
Front Desk Clerk
Best Western
07.2021 - 06.2022
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
- Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability
- Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction
- Provided accurate information about hotel amenities, local attractions, and transportation options to enhance the guest experience
- Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information
- Collaborated with other departments such as housekeeping and maintenance to address guest concerns or requests in a timely manner
- Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request
- Maintained knowledge of current promotions, discounts, and loyalty programs to effectively upsell services or upgrades to guests
- Responded promptly to email inquiries from potential guests regarding rates, availability, and reservation details
- Managed a daily average of XX check-ins/check-outs during peak season without compromising quality of service
Front Desk Receptionist
Holiday Inn
07.2018 - 07.2021
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Implemented digital check-in system resulting in improved efficiency by reducing wait times
- Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
- Maintained knowledge of company policies, procedures, and services to provide accurate information to guests
- Demonstrated strong problem-solving skills when handling difficult situations or demanding customers
Front Desk Agent
Best Western-West Yellowstone, MT
West Yellowstone, MT
06.2017 - 07.2018
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Maintained a clean and organized front desk area at all times for efficient operations
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
- Implemented effective upselling techniques to promote hotel amenities such as spa services or dining options
- Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
- Collaborated with other departments such as concierge or bell staff to ensure seamless service delivery throughout the hotel
- Trained new front desk agents on standard operating procedures and customer service best practices
Education
G.E.D. - undefined
Pelahatchie Attendance Center
01.2007
Skills
- Night audit (2 years)
- Serving Experience
- Cleaning Experience
- Multi-line Phone Systems
- Guest Services (7 years)
- Auditing
- Upselling (7 years)
- Cash Handling (7 years)
- Front Desk (7 years)
- Heavy equipment operation
- Stress tolerance
- Route planning
- GPS navigation
- Environmental awareness
- Safety procedures adherence
- Equipment inspection
- Traffic regulations
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- City and non-city driving
- Multitasking
- Punctuality
- Reliability
- GPS and route planning
- Effective communication
- Transportation
- Vehicle inspections
- Vehicle inspection
- Safety protocols
- Self motivation
Certification
- CPR Certification
- October 2024 to October 2026
Timeline
Overnight Sweeper Truck Operator
Sweep Masters
01.2025 - Current
Front Desk Receptionist
Worldmark by Wyndham Resort-West Yellowstone, MT
06.2022 - 11.2024
Front Desk Clerk
Best Western
07.2021 - 06.2022
Front Desk Receptionist
Holiday Inn
07.2018 - 07.2021
Front Desk Agent
Best Western-West Yellowstone, MT
06.2017 - 07.2018
G.E.D. - undefined
Pelahatchie Attendance Center