James Swartz
Bellevue,OH
Summary
Accomplished Manager/Transportation Dispatcher with a proven track record at South Shore Transportation, enhancing customer satisfaction and team productivity. Expert in operations management and relationship building, I significantly increased efficiency and profits. Skilled in strategic planning and conflict resolution, I excel in fast-paced environments, driving performance and staff development.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
38
38
years of professional experience
Work History
Manager/Transportation Dispatcher
South Shore Transportation
Sandusky, OH
05.1995 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Truck Driver
South Shore Transportation
Sandusky, OH
09.1986 - 05.1995
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
Education
High School Diploma -
Bellevue Senior High School
Bellevue, OH06-1980
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Sales management
- Workforce management
- Performance evaluations
- Marketing
- Business administration
Timeline
Manager/Transportation Dispatcher
South Shore Transportation
05.1995 - 11.2024
Truck Driver
South Shore Transportation
09.1986 - 05.1995
High School Diploma -
Bellevue Senior High School