James Swoope
West Point,MS
Summary
Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Foodservice Manager
Community Counseling Services
Westpoint, MS
02.2017 - 09.2023
- Managed daily food service operations and staff scheduling.
- Implemented food safety protocols and maintained compliance standards.
- Trained new staff on service procedures and customer interactions.
- Coordinated menu planning and inventory management for efficiency.
- Oversaw meal preparation and presentation to ensure quality standards.
General Manager
The Ritz Cafe and Conference Center
Westpoint, Ms
02.2012 - 01.2017
- Oversaw daily operations and service quality at high-end cafe and conference center.
- Managed staff scheduling and training for optimal team performance.
- Coordinated event logistics, ensuring seamless execution of conferences and gatherings.
- Implemented cost control measures to maintain budgetary goals and resource efficiency.
- Resolved customer inquiries and complaints promptly, enhancing guest satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
The Point Cafe
Owner
Westpoint
06.1998 - 03.2012
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
Education
Master of Science - Family And Human Development
Mississippi University For Women
Columbus, MS 08.1994 - 12.1996
Skills
- Food safety compliance
- Cost control
- Inventory management
- Menu planning
- Service quality management
- Staff training
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
Timeline
Foodservice Manager
Community Counseling Services
02.2017 - 09.2023
General Manager
The Ritz Cafe and Conference Center
02.2012 - 01.2017
The Point Cafe
Owner
06.1998 - 03.2012
Master of Science - Family And Human Development
Mississippi University For Women
08.1994 - 12.1996