James T. DeShazo
Lubbock
Summary
Established managerial candidate with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Little Caesars Pizza
Lubbock, TX
02.2011 - Current
- Arrived on time to direct daily operations and ensure customer satisfaction and cleanliness standards in compliance with health and safety regulations.
- Performed cash management duties that required to verify cash deposits and perform bank runs.
- Streamlined inventory management processes to optimize cost efficiency and reduce waste.
- Assisted in recruiting, hiring and training of team members.
- Delegated tasks to leadership team and crew to accomplish goals for the day.
- Analyzed Customer feedback to implement service improvements.
- Mentored department managers in performance optimization and staff development practices.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
Education
High School Diploma -
Richard Milburn Academy
Lubbock, TXSkills
- Ability to adapt to changes quickly and accomplish goal under pressure
- Ability to assess on hand inventory and order stock
- Ability to assess inventory to determine material cost versus material use to obtain margin of error goals
- Ability to balance cash on hand with computer generated sales figures
- Ability to organize and manage a team to achieve or surpass specific goals
- Ability to schedule staff to ensure customer satisfaction and business needs are accomplished
- Ability to assess and resolve customer concerns
- Ability to promote products to customers
- Ability to hire competent staff in all positions
- Ability to train staff in all aspects of their job duties
- Ability to ensure that all employees follow company policies and procedures
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
Accomplishments
Organized and operated an online community known as Talent Show to foster inclusivity, kindness and self-improvement.
Certification
- ANSI Certified Food Safety Manager
- Texas Food Safety Manager Certified
Timeline
General Manager
Little Caesars Pizza
02.2011 - Current
High School Diploma -
Richard Milburn Academy