Paul Markus
Bellevue,OH
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and success.
Overview
20
20
years of professional experience
Work History
General Manager
McCarthy's Irish Pub
Port Clinton, OH
08.2006 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations ensuring streamlined service and optimal customer satisfaction.
- Created specials and organized events.
- Developed and implemented standard operating procedures for pub operations.
- Oversaw vendor relationships, negotiating favorable terms and pricing for supplies to enhance operational efficiency.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Ensured compliance with health regulations and safety standards in the establishment.
- Resolved customer complaints quickly while maintaining high quality standards of service.
- Guided management and supervisory staff as well as meetings with all staff to reach a common goal.
- Identified improvement areas in business practices and collaborated with departments to establish actionable plans.
- Enhanced customer engagement through promotions utilizing social media as well as other tools.
Education
GED -
Norwalk High School
Norwalk, OH01-2000
Skills
- Operational efficiency
- Budget management
- Profit and loss
- Inventory control
- Quality management
- Recipes and menu planning
- Customer relationship management
- Promotion strategies
- Staff training
- Leadership and team building
- Effective communication
- Works well under pressure and adapt quickly to shifting priorities
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Proficient in Spreadsheets and Graphic Design
Timeline
General Manager
McCarthy's Irish Pub
08.2006 - Current
GED -
Norwalk High School