James Terry
Summerville,SC
Summary
Results-driven shift leader with expertise in team supervision, customer service, and employee training. Known for implementing effective procedures to enhance operational efficiency and maintain high satisfaction standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader/Crew Member
Dairy Queen
Summerville, South Carolina
04.2023 - 07.2025
- Supervised team members to ensure efficient service during peak hours.
- Resolved customer complaints to maintain high satisfaction standards.
- Assisted in training new employees on shift operations.
- Implemented cleaning procedures to maintain a sanitary work environment.
Education
High School Diploma -
University of South Carolina
Columbia, SC05-2029
Skills
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Time management
- Inventory management
Certification
NRF Foundation Rise Up-Retail Industry Fundamentals Specialist
Timeline
Shift Leader/Crew Member
Dairy Queen
04.2023 - 07.2025
High School Diploma -
University of South Carolina