James Thornton
Athens,GA
Summary
Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve goals. Always looking to improve because nothing is perfect.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Costco
Athens, GA
11.2022 - Current
- Trained new employees on company policies, job duties, and performance expectations.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Returns Processor
Target
Athens, GA
08.2022 - 11.2022
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Processed damaged goods and coordinated with vendors for replacements or repairs.
- Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately.
- Updated internal databases with accurate information regarding return authorizations, processing fees.
Jewelry Sales Associate
Macy's
Buford, GA
12.2021 - 08.2022
- Demonstrated product knowledge to answer customer questions and inquiries.
- Performed basic repairs on jewelry items when needed.
- Tracked inventory levels to ensure adequate stock was available at all times.
- Resolved customer complaints in a professional manner.
- Advised customers on the selection of products based on their needs and preferences.
- Answered store and merchandise questions and led customers to wanted items.
Bookseller
Georgia Southern
Savannah, GA
08.2021 - 08.2022
- Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
- Answered phones promptly and responded to customer inquiries with accurate information.
- Explained product features and benefits to encourage sales.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Performed opening and closing duties such as counting cash drawers and checking all equipment for proper functioning.
- Logged in the database, the current and incoming stock to allow for proper sales of merchandise.
Education
Some College (No Degree) - Political Science, Sociology
University of Georgia
Athens, GASome College (No Degree) - Pre-Law
Middle Tennessee State University
Murfreesboro, TNSome College (No Degree) - Political science, Sociology
Georgia Southern University
Statesboro, GASkills
- Staff Management
- Process Improvement
- Operations Management
- Data Analytics
- Inventory Control
- Training and mentoring
- Waste Reduction
Languages
English
Full Professional
Spanish
Limited
German
Elementary
Certification
- CPR trained
Accomplishments
- Academic excellence (Multiple Honor roll and deans list recognitions)
Affiliations
- I am a full time student while also holding a full time job all while being able to keep excellent grades.
- I enjoy reading especially autobiographies
- I am currently studying for the LSAT
- I have also volunteered on multiple occasions for habits for humanity
References
References available upon request.
Timeline
Supervisor
Costco
11.2022 - Current
Returns Processor
Target
08.2022 - 11.2022
Jewelry Sales Associate
Macy's
12.2021 - 08.2022
Bookseller
Georgia Southern
08.2021 - 08.2022
Some College (No Degree) - Political Science, Sociology
University of Georgia
Some College (No Degree) - Pre-Law
Middle Tennessee State University
Some College (No Degree) - Political science, Sociology
Georgia Southern University