Epic Client Systems Administrator
Open To Work
James Thurin
Johns Hopkins Health Plans
Dagsboro,DE
Work Preference
Job Search Status:
Open to work
Work Type
Full TimeContract Work
Minimum Desired Compensation
$90000/yr
Important To Me
Healthcare benefitsWork from home option
1
Certification
19
Years of experience
Qualified Epic/Systems Engineer with strong background in system administration, ensuring smooth operation of IT infrastructure. Proven success in managing and maintaining servers, networks, and hardware, contributing to enhanced system reliability. Demonstrated expertise in troubleshooting complex technical issues and optimizing system performance.
Work History
Epic Client Systems Administrator (ECSA)
7 Years 8 Months- Epic Technologies: Epic Hyperspace/Hyperdrive, Hyperspace Web, Epic Print Service, Web Blob Service, Interconnect, Care Everywhere, Healthy Planet Link, System Pulse, Kuiper
- Operating Systems & Servers: Windows Server 2019, Microsoft IIS
- Virtualization & Delivery: VMware vSphere, VMware Horizon, RDS
- Tools & Frameworks: ServiceNow
- Installed, upgraded, and supported EPIC ancillary applications, including Web Blob, Interconnect, Hyperspace Web, Hyperspace/Hyperdrive, and EPS, across selected server platforms to enhance system reliability.
- Work to apply and validate Windows patches to application servers, ensuring the environment is secure and stable.
- Prepare storage processes associated with Windows ancillary applications, as well as ensure allocation and planning related to the database are standardized and in compliance.
- Optimized performance of EPIC ancillary applications, ensuring seamless operation in networked environments and minimizing disruptions.
- Implemented backup, recovery, and high availability strategies for the database to secure EPIC application data.
- Defined and implemented database parameters, security measures, audit processes, and resource allocation policies to ensure standardization across the applications and platforms.
- Integrated Epic with RightFax fax system to allow for the distribution of pre-authorization letters.
- Executed additional tasks as needed.
Manager – Windows Systems / Storage
3 Years 9 Months- Hands-on working technical manager overseeing a team of 7 engineers across both the Windows Systems and Storage teams in a fast-paced global environment providing expert technical support, guidance and mentoring to the team while performing day-to-day managerial duties and on-call design configuration and support.
- Overall responsibility for the design, configuration and integration of all Element Fleet Windows-related systems for all locations, both domestic and international.
- Provided technical design and review of all Microsoft Windows and storage-related systems for Element Fleet.
- Designed and reviewed Microsoft Windows and storage-related systems for Element Fleet, ensuring alignment with technical and business requirements.
- Accomplished a reduction in total number of Windows Group Policies from 197 to 83 through elimination of redundant and unused policies and policy merges.
- Worked cooperatively with the Chief Information Security Officer (CISO) to develop a cohesive strategy of patching and security procedures to reduce our systems’ vulnerability footprints across the infrastructure.
- Completed full redesign of existing Sparks Data Center to upgrade systems to Cisco UCS blade-based VMWare and Hyper-V systems. This redesign included upgrades to room layout, power and cooling considerations, and the addition of two backup generators, as well as the migration and decommissioning of the aging Windows server hardware infrastructure.
- Completed the integration and expansion of systems resulting from the acquisition of GE Fleet Services. This integration included the expansion of existing infrastructure servers to accommodate required GE applications and the import into Active Directory of over 1000 new employees.
- Provided technical design and integration planning to support corporate initiatives.
- Provided technical interaction with vendors for allocation of resources for all Windows and storage-related projects and initiatives.
- Redesigned Sparks Data Center to upgrade systems to Cisco UCS blade-based VMWare and Hyper-V, improving room layout, power, and cooling, adding two backup generators, and migrating and decommissioning aging Windows server hardware.
- Worked actively with other technical departments and directly with the business to proactively reduce outage risks through troubleshooting, documentation and root cause analysis procedures.
- Collaborated with technical departments and business units to proactively reduce outage risks through effective troubleshooting, documentation, and root cause analysis.
- Significant Accomplishments Include:
IT/Facilities Manager
2 Years- Oversaw IT and phone system operations to support reliable MTA Mobility para-transit service across greater Baltimore area.
- Sustained vehicle connectivity and operations by managing Ranger MDT/GPS unit communication with Trapeze V11 trip management system through Verizon cellular interface.
- Evaluated reports to support accurate, timely delivery of high-level trip/run data for Maryland Transit Authority.
- Supported operations by maintaining 25 HP workstations and associated peripheral equipment.
- Managed client-side Citrix Metaframe connectivity to MTA servers over VPN to support uninterrupted access.
- Directed facility operations by transitioning into facility resource and staff management; coordinated $2-million-dollar renovation to remove interior utilities and most walls and fully renovate office spaces, dispatch/driver areas, and training areas.
Systems Administrator / Project Lead/ IT Team Leader for Baltimore City Fire Dept.
5 Years- MDM Project Lead: Researched, piloted and implemented an enterprise-level Mobile Device Management solution for the City of Baltimore in order to establish a City-wide “bring-your-own-device” security program. This enabled the City to save on the cost of redundant mobile devices by allowing city employees to securely utilize their personal phones for city business.
- CCG Faster Citrix Deployment Project Team Lead: upgrade and migration of DPW’s CCG Faster vehicle maintenance program from an aging Windows 2000 terminal server environment to XenApp 6.5 via web services. After a yearlong failed effort by DPW to upgrade the Faster system in-place, my team developed a new high-availability environment, migrated the environment, and upgraded on the new Citrix system in just under three weeks, including the publication of the sixteen associated Faster applications.
- Digital Fax Conversion Project Lead: Coordinated the installation of a Stream network-based fax environment, effectively replacing over 90 analog fax lines within City Fire with a server-based integrated digital fax solution, thereby reducing the total COO of the fax system.
- Terminal Server Project Lead: Designed and implemented a four-server clustered 2003 Terminal Services environment for Baltimore City Fire following discovery of a flawed vendor proof of concept in a Windows 2008 environment. Redesigned planned system to allow it to work in a Linux Debian thin client environment.
- Mobile Device Document Publication Project Lead: Developed and piloted a Citrix XenApp access solution for iPad and Android tablet devices that allows authorized city employees to access and edit documents from any location worldwide while keeping the documents themselves secured on the Baltimore City network.
- Nurtured collaborative relationships with command personnel to align IT services with business needs. between the MOIT and Baltimore City Fire Department command personnel by consistently showing respect for their business needs while at the same time taking the time to explain the reasons for instituting best practices.
- Managed 25 Microsoft Windows servers for Baltimore City Fire Department, DPW, and Inspector General’s Office, utilizing a combination of Windows 2003 and 2008 servers within a Windows 2008R2 Active Directory domain.
- Coordinated monthly patching of all City Fire servers, ensuring high availability for over 2000 users.
Education
Associate of Arts - IT Networking and Security
GPA: 3.96
Skills
Epic Client Systems Administration
Change management
Microsoft Windows Server Operating Systems
VMWare & Microsoft Hyper-V virtualization
Microsoft IIS web services
Windows desktop management
Microsoft Windows Group Policy
DNS & DHCP
Integrated Fax Solutions
Digital Fax Systems
Resource management
Resource management
Microsoft Windows desktop operating systems
Accomplishments
- Collaborated with team of 20 in the migration of all Epic on-premises servers to the Azure cloud.
- Collaborated with team of 4 in the integration of Epic with the RightFax fax system.
- Installed, upgraded, and provided ongoing support for EPIC ancillary applications, such as WebBlob, Interconnect, Hyperspace Web, Hyperspace/Hyperdrive and EPS, on selected server platforms.
- Applied EPIC client pack updates to all installed ancillary client-side applications in all environments including Development, Test, Train, and Production.
- Supervised team of 7 staff members.
- · Accomplished a reduction in total number of Windows Group Policies from 197 to 83 through elimination of redundant and unused policies and policy merges.
- · Completed the integration and expansion of systems resulting from the acquisition of GE Fleet Services. This integration included the expansion of existing infrastructure servers to accommodate required GE applications and the import into Active Directory of over 1000 new employees.
- · Design and implementation of an HR integration project that imported employee HR information into Active Directory.
Certification
- Epic Client Systems Administrator (ECSA) 2019
Timeline
Epic Client Systems Administrator (ECSA)
Johns Hopkins Health Plans
01.2019 - 09.2026Read More
Manager – Windows Systems / Storage
Element Fleet Management
01.2015 - 10.2018Read More
IT/Facilities Manager
FirstGroup America, Inc. (First Transit Division)
01.2013 - 01.2015Read More
Systems Administrator / Project Lead/ IT Team Leader for Baltimore City Fire Dept.
Mayor's Office of Information Technology (MOIT)
01.2008 - 01.2013Read More
University of Phoenix
Associate of Arts from IT Networking and Security
Read More